The San Antonio Municipal Utilities meeting held on May 27, 2025, focused on customer engagement and innovative water management strategies. The agenda highlighted several key initiatives aimed at improving service and addressing community needs amid ongoing drought conditions.

The meeting began with a discussion on the Connect H2O program, which involves the replacement of 600,000 water meters by the end of the year. This initiative has already proven successful, allowing the utility to proactively notify customers of potential leaks. With a dedicated team available to assist, 85% of customers have been able to identify and resolve issues before incurring high water bills.

Another significant topic was the shift towards resilient landscaping, initiated in 2014. The program has successfully transformed over 4.6 million square feet of traditional grass into more sustainable landscapes, benefiting residents across all council districts. The utility has provided upfront coupons to encourage participation, making it easier for homeowners to adopt these changes.

The meeting also addressed the current drought situation, with San Antonio in stage 3 water restrictions. The utility has been proactive in reaching out to high-usage customers, offering tools and resources to help them reduce consumption and avoid surcharges. Educational outreach has been a priority, with nearly 100 community events held to inform residents about new watering rules and conservation efforts.

A notable improvement in enforcement processes was discussed, highlighting a significant reduction in violations—54% fewer compared to the previous year. Changes made to the enforcement system have streamlined the process, allowing first-time violators to attend a one-hour class instead of facing lengthy court proceedings. This approach has led to an 80% decrease in repeat violations, demonstrating the effectiveness of education and communication in fostering compliance.

The meeting concluded with a review of revised incentives aimed at supporting sustainable practices, particularly in commercial settings. The utility is now offering specific incentives for parking lot islands to encourage the maintenance of trees while reducing the need for grass, which can be costly and water-intensive.

Overall, the meeting underscored the utility's commitment to enhancing customer service, promoting water conservation, and adapting to the challenges posed by drought conditions. The initiatives discussed reflect a proactive approach to managing resources while ensuring community engagement and support.