Jonesboro introduces integrated mobile app for public transportation tracking and planning

The Jonesboro Finance & Administration Council Committee meeting on May 27, 2025, highlighted significant advancements in the city’s public transportation system, particularly through the introduction of a new fixed route Intelligent Transportation System (ITS). This system aims to enhance rider experience and operational efficiency for the Jonesboro Economic Transit (JET).

A key feature of the new ITS is a mobile application designed for both Android and Apple devices. This app will provide real-time tracking of buses, allowing riders to see the exact location of their bus and plan their trips more effectively. The app will also integrate with the JET website to communicate essential information such as fares, service alerts, and operational hours, creating a seamless experience for users.

The committee discussed how this technology will benefit the community by improving accessibility and convenience for public transport users. Riders will be able to receive updates on delays or changes in routes due to unforeseen circumstances like floods or construction, ensuring they are always informed about their transportation options.

Additionally, the system will allow for detailed tracking of ridership patterns, which can help city officials understand where improvements are needed, such as the installation of shelters at bus stops. This data-driven approach aims to enhance the overall public transport infrastructure in Jonesboro, making it more user-friendly and responsive to community needs.

The integration of paratransit services into the same app is another exciting development, providing a comprehensive mobility solution for all residents, including those with disabilities. This initiative reflects the city’s commitment to fostering an inclusive and efficient public transportation system.

As Jonesboro moves forward with these enhancements, the community can expect a more connected and responsive transit experience, ultimately contributing to the city’s broader goals of accessibility and sustainability in public transportation.