[{"_1":2,"_111":-5,"_112":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,76,87,99],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},"mediaId",6227037,"mediaKeyId","3495413-c3b13c8404f3a778d271b07ed3c93e2a","parentId",3495413,"title","Resident urges restoration of Cedar Lane bus service after route changes","audioSeconds",240,"startMs",2510000,"endMs",2750000,"viewUrl","/Search/View?dp=1&key=3495413-c3b13c8404f3a778d271b07ed3c93e2a&start=2510&end=2750","thumbnailUrl","https://assets.pipeline.soar.com/3495413-c3b13c8404f3a778d271b07ed3c93e2a/thumbnail_2510000.jpg","articleUrl","/articles/6227037/Tennessee/Resident-urges-restoration-of-Cedar-Lane-bus-service-after-route-changes","mediaUrl","https://secure.pipeline.soar.com/6227037-cb6de2e859caa5701570e0bc32d70c35/orig.mp4?Expires=1770452995&Signature=fLhSKnDy9cn8vUeas9v--REJG5JAxO8UyzXYwY2ZeoVoCX8z3ookUTr-WUfae8W1zCZCo0tZQh9NOxBlgsJX9~QQaOkVbhxlvaCIpWpRB7loz1cgwzDcbnmWpAMHesjdvC2YkDtjSLL8Gl9Zu5mMGXTkKzj23gwRia2gYIGIWVjHxl40rI2u~cepFx0INrnJykxemKrnPDYK~9f-urD5eBvUvmShSwN~AdwVoaLJJ8u9fW9ALCycR-QZxq3kbWPP8xChC0XXpef0IAFCyRH6XNKE7uH~Lx00U3mjNYutIvchwo8U2n3uHJfWWArY7sXNX6-XlQ8pn-6I29tH9cOsfQ__&Key-Pair-Id=KUT5TJCACFTXG","author","City of Knoxville, TN","date","2025-05-24T18:14:51.83Z","article","Libby Michaels, a resident of 5411 Wossman Road, testified during public comment that the removal of Bus 90 has left Cedar Lane without bus service and urged the Knoxville Transportation Authority to restore transit access for the neighborhood.

Michaels described how Bus 90 previously connected her to a pharmacy, Walmart, Inskip Library, downtown and medical appointments. She said she learned after the fact that Bus 90 was removed under the \"CAT Reimagined\" plan approved April 25, 2024, and that Cedar Lane now lacks both bus service and sidewalks.

\"The bus service is necessary,\" Michaels said, asking the board to \"make a step forward, not backwards, to provide efficient, accessible, and reliable transit service on Cedar Lane.\" She said many Cedar Lane residents would pay for service and that some riders would use transit for stadium events if service were available.

Board members thanked Michaels for her testimony; staff did not commit to a route restoration during the meeting. Commissioners scheduled the next board meeting for June 26.","mediaType","Video","parentTitle","KTA R 277 250522","oneSentenceSummary","A long-time resident testified that the removal of Bus 90 left Cedar Lane without service and urged the Knoxville Transportation Authority to restore transit on the street, citing loss of access to pharmacies, groceries and medical appointments and noting lack of sidewalks.","taxTitle","Transportation Authority Meetings, Knoxville City, Knox County, Tennessee","taxId",72440,"location","Tennessee","headline","","shortSummary",{"_33":77,"_35":36,"_37":38,"_39":78,"_41":79,"_43":80,"_45":80,"_47":81,"_49":82,"_51":83,"_53":84,"_55":56,"_57":58,"_59":85,"_61":62,"_63":64,"_65":86,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6227041,"Staff reports: fixed-route ridership up, FTA compliance cleared; CatConnect and ADA paratransit issues discussed",0,571000,"/Search/View?dp=1&key=3495413-c3b13c8404f3a778d271b07ed3c93e2a&start=571&end=571","https://assets.pipeline.soar.com/3495413-c3b13c8404f3a778d271b07ed3c93e2a/thumbnail_571000.jpg","/articles/6227041/Tennessee/Staff-reports-fixed-route-ridership-up-FTA-compliance-cleared-CatConnect-and-ADA-paratransit-issues-discussed","https://secure.pipeline.soar.com/6227041-4c3ae1459a8a5815d85bfb2576b9f69f/orig.mp4?Expires=1770452995&Signature=Qxj43sds0CLWNHhlZGsVC2dGYtkCqLyCJPDofHuSYP8UY7B8fRcRG~au7wNg5GSznn3VltsH0DS02d8ibfASP7dmS7lAW2~qkZQ3X~QRdA57WupDqw~tKmzVZ4opC33W7~4TVzMjVtghZxEVBSvF7WsMcwxKDTzrFv17Vc3K-C1LVgFRFeHvtuD~cMh99v7b9M0CWRcXeU8Iu3q0x3SLaYURjpO7GSo2ACOU7vXTKPmEX0lHcz8NAMGJY6iC4VyrOJgCDQv6HpTthXGhfc6DNtFfRIkUaJtYGpkTkFAbSI8KTNgrMGzz4CkgPq46u~-9BpM3Mybx~0mtoZJk99AsxQ__&Key-Pair-Id=KUT5TJCACFTXG","CAT staff opened the reports section saying fixed-route ridership is up 15.7% and that the agency completed a Federal Transit Administration compliance review covering 27 areas with zero findings.

\"We have had 0 findings,\" a CAT staff member said, commending staff for the multi‑year record of passing federal compliance reviews.

Commissioners and staff discussed rider-facing issues including payment troubles on the transit app and the CatConnect microtransit pilot. One commissioner said they had trouble getting payment to work in the app; staff advised customers should contact the agency's customer service desk for walk‑through support or an in‑person meeting. Pat, customer service staff, said there have been \"no issues with credit cards, debit cards, Apple Pay\" in general but that connectivity and carrier coverage can cause location lags in the app.

Staff explained a month-to-month decline in CatConnect bookings can reflect customers moving to Lyft via ADA paratransit eligibility; staff said CatConnect remains a pilot serving three apartment complexes and is expected to serve small numbers by design. \"It is still in the pilot phase,\" a planner said.

Health‑care providers who spoke during the meeting urged the authority to reduce barriers in the ADA eligibility process, saying some patients must document inability to walk 23 minutes to a stop and that the application language can deter applicants. Staff said federal ADA requirements mean the agency must follow an application process and that the agency is exploring third‑party assessments to assist applicants through that process.

Staff also described customer service hours for the transit help desk (Monday–Friday 4:45 a.m.–6 p.m., Saturday 5:45 a.m.–8:30 p.m., Sunday 7:45 a.m.–5 p.m.) and said staff will continue outreach and signposting for pilot services and upcoming schedule changes.","CAT staff reported a 15.7% uptick in fixed-route ridership and a Federal Transit Administration compliance review with zero findings. Commissioners and staff also discussed CatConnect pilot ridership declines, a customer who moved to Lyft/ADA paratransit, technical payment/app issues and barriers in the ADA eligibility process.",{"_33":88,"_35":36,"_37":38,"_39":89,"_41":90,"_43":91,"_45":92,"_47":93,"_49":94,"_51":95,"_53":96,"_55":56,"_57":58,"_59":97,"_61":62,"_63":64,"_65":98,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6227046,"Board previews Route 1 downtown connector and Route 16 revision; public hearing to follow",1557,929000,2486000,"/Search/View?dp=1&key=3495413-c3b13c8404f3a778d271b07ed3c93e2a&start=929&end=2486","https://assets.pipeline.soar.com/3495413-c3b13c8404f3a778d271b07ed3c93e2a/thumbnail_929000.jpg","/articles/6227046/Tennessee/Board-previews-Route-1-downtown-connector-and-Route-16-revision-public-hearing-to-follow","https://secure.pipeline.soar.com/6227046-959d30559de3d67320aabaad7e2938eb/orig.mp4?Expires=1770452995&Signature=YSOvCyaHtiuKl9q31vvfA5ezBfSIwHpPGy6eQRV9VQ7iBTZSpTTGWdCmUC9xAnVE6fUBUhPnNka7GNJpkr23XuB0R~f6DNLgJw4gs7cPM2Euv~Jkd09Ls1psVBxYdwkH4wCPOzcAse9hNI-VUvdZaDZw7xT2L3x2s0zQSRhyBui7-~YxLNKcWXjKtR0GvgM25-iEHGAVoI~OyMRTVgNlkB6EYFlSOU2Ad4L3WpX7Yu7WPdofdro7vd~KTQrudgqESHcySAr1FCANagSCPwrdsBLOUAetnd2vwH~rBOSjdPuK2yYcmDXhtwixAuxmf-DQJazHZ-WVh1IaaOau5WmFfA__&Key-Pair-Id=KUT5TJCACFTXG","CAT planning staff previewed two larger proposed service changes — a Route 1 downtown connector that would alter service near the stadium and a Route 16 revision to serve clinics in the Dallas Springs area — and told the authority the items will require a public hearing before any vote.

Staff described the Route 1 revision as an all‑time routing change that would route outbound service from Gay Street to Summit Hill and Patton/Willow, then Central and back to Gay Street to serve the stadium area. Staff said the proposal is intended to give regular service to the stadium area and connect to existing parking assets; staff confirmed an active stop already exists at the Dwight Kessel garage and that the proposal would enable better stadium access.

For Route 16, staff said the proposed deviation would use Old Weisgarber Road and Dow Springs Boulevard to provide access to clinics and hospitals in Dallas Springs. Staff estimated the Route 16 deviation would add \"maybe, at most, 5 to 7 minutes\" to travel time; planners said existing layover could absorb some of that time.

Quentin (staff) and planning staff said both Route 1 and Route 16 revisions will be presented more formally at the next meeting and will require a public hearing; no vote was taken on either item at this meeting. \"We will not vote on those until next month and we'll have to have a public hearing,\" a staff member told the commission.

Commissioners asked about traffic impacts on game days, on-time performance during events, and whether the routing could be made more direct via Central. Staff cited road closures for stadium events and ongoing paving work; they said coordination with city engineering and event managers would be necessary to keep buses on schedule during games.

Staff said the August schedule 'shake up' is an established change window and that the June items were presented early because of community requests; larger changes will follow the public hearing process.","Staff presented proposed Route 1 downtown connector (serving the stadium) and a Route 16 deviation to serve clinics in the Dallas Springs area; both proposals will be the subject of a formal presentation and public hearing at the next board meeting.",{"_33":100,"_35":36,"_37":38,"_39":101,"_41":102,"_43":103,"_45":104,"_47":105,"_49":106,"_51":107,"_53":108,"_55":56,"_57":58,"_59":109,"_61":62,"_63":64,"_65":110,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6227050,"Authority approves three minor route changes for Routes 11, 15 and 34",494,666000,1160000,"/Search/View?dp=1&key=3495413-c3b13c8404f3a778d271b07ed3c93e2a&start=666&end=1160","https://assets.pipeline.soar.com/3495413-c3b13c8404f3a778d271b07ed3c93e2a/thumbnail_666000.jpg","/articles/6227050/Tennessee/Authority-approves-three-minor-route-changes-for-Routes-11-15-and-34","https://secure.pipeline.soar.com/6227050-2e03cd31a181f90bcbb2d9a92589081a/orig.mp4?Expires=1770452995&Signature=FpAU2EBGGqtBwLROBWC6Q4IUjDgk92ckQ8tkr9ZrEnbVNsflt3xXY2AR6t73Mh8k5lun8J7MFIRvKSYMSFCHAzjvEYSPZ6f5nxsIBIe6iDysknNbFYGqN~ooh7H7wJmln2xH5HCShd8qqhJaJM6BdhfUtkjMHqjO5TXYZ8WwMkYCx9kSWcDEsQrUB67x8pW~RiAAtWAwdJAAra3a9ZcvcU2QTXRU2ipihfZbtfj1yB8DuVq64dQRTlUStLqAQiWu6RkG67WApJpBuD9fFVxxhbiO0GPSEn1Drfy7o9fy0t47xz9Azb9cJ6ynTEbOn2BsIF1KOEJaRcPH-heOTEQJqA__&Key-Pair-Id=KUT5TJCACFTXG","The Knoxville Transportation Authority on a unanimous voice vote approved three minor route modifications set to take effect June 2, changing portions of Routes 11, 15 and 34 to address operator safety and better serve senior and residential areas.

The changes were presented by CAT planning staff. Clay Mercer, planner at CAT, said the Route 11 revision responds to requests from a mall general manager and operational safety concerns; the new outbound alignment will enter West Town Mall via the Belk entrance, circle to serve the Belk-area stop and exit back to Gleeson Drive. Mercer said the revision adds four new Route 11 stops: Morel Road southbound at Gleeson Drive; Gleeson Drive westbound at West Town Mall (Belk entrance); Gleeson Drive eastbound midblock before Morel Road; and Morel Road northbound midblock before Kingston Pike.

For Route 15, staff said the change is driven by tight turns at the Washington Pike and Broadway intersection and a request to serve Coker Avenue. The proposed outbound routing uses Coker and Nadine Street to access Washington Pike. Staff said three northbound/southbound stops at Broadway and Washington Pike would be removed and three stops added at Coker Avenue eastbound after Broadway, Nadine Street northbound at Washington Pike, and Coker Avenue westbound at Broadway.

Staff described the Route 34 revision as a response to requests from the senior community near the Five Points/Walter P. area. The outbound alignment will turn onto Bethel, then Taylor Holmes Road and Kenner, with two new stops added (Bethel Avenue westbound at McConnell Street; McConnell Street southbound at Bethel Avenue) and one stop moved from Kenner Avenue to Taylor Holmes Road.

Staff emphasized these were minor modifications and did not meet the threshold for a Title VI or other public-hearing process. \"These are minor modifications; they do not meet the definition of a major route change. Therefore, we do not need a public hearing,\" a CAT planner told the board.

Commissioners asked operational questions about stop access and sheltering at the mall and about safety at the Broadway/Washington Pike turn. Staff said stop-improvement work is planned for the Morrill Road southbound stop at West Town Mall and for the Gleeson Drive westbound stop to improve access from the parking lot.

A motion to approve the three June 2 changes was made and seconded; the commission recorded no opposing votes and the measure passed.

The board will publish maps and schedule information and staff said signage and website notices will be placed before the changes take effect. Staff also noted they are continuing work on additional, larger revisions (Route 1 downtown connector and Route 16) that will be the subject of a formal presentation and public hearing at a later meeting.","The Knoxville Transportation Authority voted to adopt three minor route modifications effective June 2: revised routing and four new stops for Route 11, stop removals and additions for Route 15, and small alignment and stop moves for Route 34. The changes were approved without a public hearing because they were classified as minor.","actionData","errors"]

Article not found

Resident urges restoration of Cedar Lane bus service after route changes

Staff reports: fixed-route ridership up, FTA compliance cleared; CatConnect and ADA paratransit issues discussed

Board previews Route 1 downtown connector and Route 16 revision; public hearing to follow

Authority approves three minor route changes for Routes 11, 15 and 34