Concerns over safety and service quality dominated the recent Cap Metro meeting in Austin, as multiple transit operators shared alarming experiences that highlight the urgent need for improvements.

One operator recounted a harrowing incident where he was nearly assaulted while on duty, emphasizing the lack of timely police response and support from management. "It took over an hour for an APD officer to arrive," he stated, raising concerns for the safety of his colleagues who may not be able to defend themselves. He urged, "What are we waiting for? For someone to get seriously injured or worse, killed?"

Another operator, Selah Hardiman, expressed her fear for personal safety while working early morning shifts. She described encounters with unhoused individuals and the challenges of navigating unsafe situations, particularly when restroom access is blocked. "I want to go home at the end of the day," she pleaded, highlighting the emotional toll of her job.

Operators also reported issues with bus conditions, including inadequate air conditioning and poor communication from drivers. One passenger shared a frustrating experience of being misled about bus stops, which compounded the discomfort of traveling in sweltering heat.

The meeting underscored a growing frustration among transit workers regarding their safety and the need for better support systems. As one operator put it, "We enjoy our jobs, but how can we get our customers safely where they're going if we don't have the support?"

With these testimonies, the call for action is clear: immediate measures are needed to enhance safety protocols and improve service conditions for both operators and passengers. The community awaits a response from Cap Metro leadership to address these pressing concerns.