CCOM expands to full-time dispatch for Tombstone Marshall's office enhancing response times

Cochise County's emergency response system is set to enhance its services significantly as it transitions to full-time dispatching for the Tombstone Marshal's Office starting July 1. This move promises improved technology and faster response times for the Tombstone area, allowing the Marshal's office staff to focus on other critical duties.

Currently, Cochise County's 911 communications center, known as CCOM, serves 17 fire departments and 9 law enforcement agencies across the county, excluding Benson and Douglas. The center has recently expanded its team, hiring its 18th employee, with plans to reach a total of 20. This growth is attributed to a streamlined hiring process since transitioning to Cochise County Human Resources, reducing the time from application to job offer from several months to just two.

CCOM is also implementing advanced dispatch protocols, including priority dispatch, which provides pre-arrival instructions for emergencies. This system has already proven effective, as demonstrated by a dispatcher who guided a caller through CPR for over 30 minutes until help arrived, significantly reducing response times.

Looking ahead, CCOM is excited about integrating new technology, including Pano AI, which utilizes AI cameras to detect potential fires early. This system will alert dispatchers to small plumes, allowing for quicker response to prevent larger fires from developing.

The enhancements at CCOM reflect a commitment to improving emergency services in Cochise County, ensuring that residents receive timely and effective assistance when they need it most.