In a recent public roundtable held by the District of Columbia's Committee on Public Works and Operations, Chairperson Brianne Nadeau led a discussion that illuminated the dual approach the Office of the Attorney General (OAG) employs to tackle consumer protection issues. The meeting, which took place on May 22, 2025, highlighted the importance of both formal enforcement and mediation in addressing complaints from District residents.

The OAG's strategy is divided into two main streams: formal enforcement and mediation. Formal enforcement involves opening pre-suit investigations into consumer protection violations, which can lead to civil lawsuits aimed at securing restitution for affected consumers. This process, while powerful, is resource-intensive and can only address a fraction of the complaints received. Last year alone, the OAG managed to return approximately $1.2 million to consumers through various resolutions, showcasing the impact of their mediation efforts.

Mediation serves as a crucial tool for resolving complaints that do not warrant formal enforcement action. The OAG has significantly expanded its mediation program, allowing trained staff to assist consumers in reaching voluntary resolutions with businesses. This approach not only helps consumers but also encourages businesses to engage in the process, as they recognize the OAG's role in monitoring complaints and identifying patterns of wrongdoing.

During the meeting, Nadeau emphasized the collaborative relationship between the OAG and the Department of Licensing and Consumer Protection (DLCP). While the OAG focuses on complex consumer protection issues, DLCP handles more immediate administrative remedies, such as issuing notices of infraction for licensing violations. This division of labor allows both agencies to operate efficiently and effectively, ensuring that consumer complaints are addressed in a timely manner.

The discussion also revealed the types of complaints most frequently encountered by the OAG, including landlord-tenant disputes, restaurant fees, and issues related to social media platforms. The OAG prioritizes cases that have the potential for widespread impact, particularly those affecting vulnerable populations who may struggle to advocate for themselves.

As the meeting concluded, it was clear that the OAG's commitment to consumer protection is multifaceted, blending formal legal action with proactive mediation efforts. This dual approach not only seeks to rectify individual grievances but also aims to deter future violations, ultimately fostering a fairer marketplace for all District residents. The ongoing collaboration between the OAG and DLCP further strengthens this mission, ensuring that consumer rights are upheld across the board.