PUC prioritizes customer communication and utility accountability post-disaster

May 19, 2025 | Committee on Nominations, Senate, Legislative, Texas


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PUC prioritizes customer communication and utility accountability post-disaster
The Senate Committee on Nominations convened on May 19, 2025, to discuss critical issues surrounding utility management and disaster response in Texas. A significant focus of the meeting was on enhancing communication and accountability among utility companies, particularly in the wake of natural disasters.

Committee members emphasized the need for improved coordination and communication strategies to ensure that utility companies prioritize customer needs over shareholder interests. This approach aims to hold companies accountable for their service during emergencies, ensuring that residents receive timely and accurate information.

One key point raised was the importance of effective communication during crises. It was noted that poor communication often exacerbates the challenges faced by communities affected by natural disasters. The committee highlighted the necessity of establishing clear expectations with utility providers, such as CenterPoint, regarding the level of communication they must maintain with both the committee and the public.

The discussions underscored a commitment to resilience and maintenance in utility services, with a particular emphasis on equity in service delivery. The committee's efforts reflect a broader goal of ensuring that all Texans receive fair treatment and support during emergencies.

As the meeting concluded, the committee members reiterated their dedication to improving utility management practices, signaling potential future actions to enhance service reliability and responsiveness in Texas.

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