Mayor Marshall highlights Tulsa's dedicated customer service team during Customer Care Week

The City of Tulsa's customer service team is making waves with its dynamic approach to community support, boasting a total of 44 agents dedicated to addressing citizens' needs. Among them, 10 focus specifically on 3-1-1 issues, while the remaining 34 handle utility services, including assistance with water bills.

Mayor Marshall highlighted the team's compassion and expertise during a recent meeting, emphasizing their commitment to improving the lives of Tulsa residents. "They advocate so much on behalf of the caller," he noted, reflecting on his firsthand experience answering calls during Customer Care Week. This initiative not only showcased the agents' dedication but also underscored the extensive training required to provide effective service.

A standout feature of the team's operations is their remote work program, which has significantly enhanced work-life balance for many agents. This flexibility allows them to spend more time with family and reduces commuting costs, contributing to overall job satisfaction.

Despite the challenges faced by the community over the past five years, the customer service team has consistently delivered exceptional service. Mayor Marshall praised their ongoing commitment to continuous improvement, stating, "They are always focused on doing better tomorrow than they did today." As Tulsa continues to navigate its path forward, the dedication of this team remains a vital asset to the community.