The State Workforce Development Board meeting held on May 16, 2025, focused on the upcoming launch of a modernized employer portal, set to go live on May 27. This initiative aims to enhance the experience for employers and third-party administrators (TPAs) by streamlining processes and improving data collection related to workforce development.

During the meeting, officials encouraged employers to register for the new system ahead of its launch, emphasizing the importance of being prepared to utilize the updated features. The first phase of the portal's rollout was reported as successful, and stakeholders expressed optimism for the second phase.

A key discussion point was the tracking of customer satisfaction following the portal's implementation. Board members highlighted the need for effective metrics to measure success and ensure that the system meets the needs of employers. The team plans to utilize various tracking systems, including Zendesk, to monitor feedback and address any issues promptly.

The meeting also underscored the significance of transitioning from a 40-year-old mainframe system to a modern platform. This change is expected to alleviate pain points for employers and improve compliance and reporting capabilities. Board members noted that better data collection will enhance labor market analysis, allowing for more informed decision-making and reporting.

Overall, the meeting highlighted a commitment to continuous improvement and responsiveness to employer needs, with the goal of fostering a more efficient workforce development system in Tennessee.