Houston's Planning Department is exploring the integration of artificial intelligence (AI) to enhance efficiency and streamline operations, as discussed in the recent FY 2026 Budget Workshop held on May 15, 2025. The department is currently in the early stages of implementing AI applications aimed at improving front desk inquiries and managing the high volume of emails received daily. Deputy Director Robert Williamson is leading this initiative, which aims to free up planners' time for more critical tasks by automating responses to frequently asked questions.

The department hopes to roll out these AI services within the next 12 months, contingent on budget considerations. The potential for AI to save time and resources is seen as a significant benefit, with officials optimistic about the investment's return in efficiency.

In addition to front desk operations, the discussion touched on the possibility of using AI in plan reviews. However, challenges arise due to Houston's unique non-zoned status, which complicates the adoption of existing AI technologies designed for zoned cities. While there are technologies that could assist in the review process, such as scanning tools for plots and surveys, the implementation timeline for these advancements remains uncertain.

Another key topic was the staffing ratio within the Planning Department. Councilmember Leticia Plummer's office raised concerns about the disparity between the number of employees in development services compared to transportation planning. The Planning Director explained that the historical workload justifies the current staffing levels, with development services handling significantly more applications than transportation planning. Efforts are underway to encourage cross-training among planners to enhance their skill sets and adaptability.

The meeting also highlighted the importance of performance metrics in plan reviews. Officials acknowledged the need for transparent and accessible metrics that the public can understand, ensuring accountability and clarity in the planning process. The department is committed to refining these metrics to better reflect their performance and improve public perception.

As Houston moves forward with these initiatives, the integration of AI and the focus on performance metrics are expected to play crucial roles in enhancing the efficiency and effectiveness of the Planning Department, ultimately benefiting the community at large.