Public transportation riders urge city to improve accessibility and safety regulations

Safety concerns on public transportation took center stage during the Raleigh City Council Public Comment Session on May 13, 2025, as a rider shared alarming experiences with the GoRaleigh and GoTriangle services. The individual, a frequent user since late 2021, detailed over ten incidents of accessibility issues, including denied requests for bus ramps and kneeling services.

The rider recounted a particularly harrowing experience where they were left waiting for over 30 minutes in the rain after being denied access to the last bus home. They described a lack of communication from supervisors and drivers, leading to dangerous situations, including a fellow passenger who suffered an injury due to inadequate safety measures.

The speaker urged the council to review and revamp policies regarding accessibility for riders with disabilities, emphasizing the need for better training and communication among drivers and supervisors. They also called for clearer public information on transportation policies to reduce confusion and confrontations.

In a related discussion, Mayor Cowell addressed the proposed 30-story tower on West Street, highlighting the need for a balance between residential neighborhoods and high-rise developments amid Raleigh's acute housing shortage. The mayor's comments underscored the city's ongoing struggle to meet housing demands while maintaining community integrity.

The session highlighted critical issues surrounding public transportation safety and urban development, prompting calls for immediate action from city officials to ensure the well-being of all residents.