In the heart of Lexington, a transformative initiative is reshaping how emergency services respond to community needs. At a recent meeting, Captain Seth Lockard of the Lexington Fire Department shared insights into the Community Medicine Program, a pioneering approach that aims to address the underlying issues prompting frequent 911 calls.

Captain Lockard, an 18-year veteran of the fire department, explained that the program began in 2017 with a federal grant aimed at tackling the rising number of non-emergency calls. The data revealed a staggering increase in ambulance responses, from 33,500 calls in 2013 to over 48,000 by 2017. This surge highlighted a critical need: many individuals were reaching out for help with issues that could be better managed through alternative healthcare solutions.

The Community Medicine Program operates on the principle that individuals define their own emergencies. For many, a call to 911 may stem from a need for prescription refills or assistance navigating healthcare options. The program's team, which has grown from two members to twelve, now includes firefighter paramedics, social workers, and even a police officer, all dedicated to connecting residents with appropriate healthcare resources.

Lockard emphasized the importance of understanding barriers that prevent individuals from accessing care. For instance, transportation challenges can hinder those who need to pick up medications. The program not only helps identify these obstacles but also provides solutions, such as connecting residents with pharmacies that offer home delivery.

In a significant expansion of their services, the team now follows up on non-fatal overdoses in the community, reflecting a commitment to addressing substance use issues. This holistic approach combines medical care with social support, ensuring that vulnerable individuals receive comprehensive assistance.

As the Community Medicine Program continues to evolve, it stands as a testament to the power of innovative thinking in public service. By focusing on the root causes of emergency calls, Lexington is not just responding to crises but actively working to prevent them, fostering a healthier and more connected community.