Police Chief discusses staffing needs to improve response times in growing city

May 09, 2025 | Rochester City Council, Rochester City , Strafford County, New Hampshire


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Police Chief discusses staffing needs to improve response times in growing city
During the recent City Council budget retreat in Rochester, NH, discussions centered on the critical need for increased police staffing to meet the demands of a growing community. Police Chief highlighted that as the city expands, the volume of emergency calls has risen, leading to longer wait times for lower-priority incidents. This situation underscores the importance of maintaining adequate staffing levels to ensure timely responses to all calls.

The Chief emphasized that while the department excels in responding to high-priority emergencies, the growing number of residents necessitates a reassessment of staffing needs. Currently, the police department operates with 65 full-time officers, which is below the recommended 75 based on a staffing study conducted in 2020. This study considered call volumes during peak and off-peak times, suggesting that a balance between proactive policing and response times is essential for community safety.

Council members engaged in discussions about the average response times and the strategic scheduling of officers during high-demand hours. The Chief noted that shifts are designed to align with peak call times, ensuring that sufficient personnel are available when needed most. However, the variability in officer availability due to days off complicates staffing consistency.

The conversation also touched on national averages for police staffing, with some councilors questioning how Rochester's numbers compare. The Chief explained that while benchmarks exist, local call volumes and community needs can vary significantly, making tailored assessments crucial.

As the city continues to grow, the council's support in addressing these staffing challenges will be vital. The discussions at the retreat reflect a commitment to ensuring that public safety services keep pace with the community's needs, ultimately aiming to enhance the quality of life for all Rochester residents.

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