The Douglas County Health and Human Services Executive Committee convened on May 8, 2025, to discuss several key initiatives aimed at improving community support services. The meeting focused on enhancing communication methods for the HEART hotline, which provides assistance to citizens in need.

The first significant topic addressed was the potential implementation of text messaging capabilities for the HEART hotline. A committee member shared a personal experience that highlighted the need for a text option, suggesting it would be more comfortable for many citizens who may prefer texting over calling. The committee unanimously agreed to explore this option further, recognizing that it could enhance accessibility for those seeking help.

Discussion then shifted to the logistics of how text messages would be managed. Currently, calls to the HEART hotline are routed to on-duty navigators or, if no one is available, to dispatch. The committee raised concerns about whether text messages would also go to dispatch or directly to HEART navigators. It was noted that the volume of calls during late-night hours is minimal, with fewer than 50 calls received between 8 PM and 5 AM over the past 16 months. This data suggested that a text messaging system could be manageable without overwhelming dispatch services.

The committee emphasized the importance of ensuring that any text messaging system would be available 24/7, similar to the hotline's phone service. They discussed the possibility of automated responses for texts received after hours, directing individuals to contact local law enforcement in emergencies while assuring them that HEART services are always available, albeit through dispatch during off-hours.

The meeting concluded with a transition to the next agenda item, which involved an update from Dante Young regarding the by-name list that HEART and its partners have been developing to better track and support individuals in need within the community. The committee expressed eagerness to hear about the progress made in this area.

Overall, the meeting underscored the committee's commitment to improving community support services through enhanced communication methods and ongoing collaboration with local partners. Further exploration of the text messaging capability for the HEART hotline is expected to be a priority in upcoming discussions.