The Miami-Dade County Department of Transportation and Public Works (DTPW) held a graduation ceremony on May 2, 2025, for the latest class of bus operators. The event celebrated the achievements of the graduates and emphasized the importance of customer service in their new roles.

The ceremony began with congratulatory remarks from a DTPW representative, who expressed high expectations for the graduates and highlighted the goal of becoming the world's best provider of transportation options. The speaker urged the new operators to prioritize customer service as they embark on their careers.

Veteran bus operator Milton Clark Jr. addressed the graduates, encouraging them to maintain a positive demeanor and smile while interacting with customers. He shared his own journey in the transportation field, which began in 1979, and stressed the importance of adhering to company policies and procedures. Clark emphasized that professionalism and a positive attitude are essential for success in their new roles.

Following Clark's remarks, training instructors Arne Parker and Gabriel Cousin spoke to the graduates, acknowledging the significance of the day as both an ending and a beginning. They reflected on the journey of learning to drive a bus and the responsibilities that come with the position.

The graduation ceremony marked a pivotal moment for the new bus operators, who are set to begin their careers with Miami-Dade County's DTPW. The event underscored the commitment to quality service and the importance of a positive customer experience in public transportation.