Exos IT outlines partnership benefits for local government IT improvements

During the recent Common Council Special Meeting on April 24, 2025, the City Council of Greenwood engaged in a significant discussion regarding its partnership with Exos, a full-service IT company. This collaboration aims to enhance the city's technological infrastructure, which is increasingly vital for effective municipal operations.

Exos representatives emphasized their commitment to delivering quality services under a master services agreement. They reassured council members that if the company fails to meet its obligations, legal remedies are available to the city. This agreement includes a provision under Indiana's prompt pay statute, allowing the city up to 45 days to ensure satisfactory completion of work before processing payments. This timeline is designed to protect taxpayer interests and ensure that city projects are executed effectively.

Jeff Raider, Exos's Director of External Affairs, highlighted the importance of clear communication between IT professionals and local government officials. He acknowledged the complexities of IT and expressed his goal of demystifying technology for council members, many of whom juggle multiple responsibilities. Raider's background in local government positions him uniquely to bridge the gap between technical jargon and practical application, ensuring that elected officials can make informed decisions regarding IT investments.

The discussion also touched on the challenges faced by local governments in managing their IT needs. Raider pointed out that many municipalities, including Greenwood, struggle with outdated systems and insufficient infrastructure. He stressed the necessity of reinvesting in foundational technology to create a stable and efficient environment for city operations.

In addition to the primary focus on IT improvements, the meeting included a broader conversation about the future of municipal services and the need for ongoing adaptation in response to evolving community needs. The council's engagement with Exos reflects a proactive approach to addressing these challenges and enhancing the city's technological capabilities.

As Greenwood moves forward, the partnership with Exos is poised to play a crucial role in modernizing the city's IT framework, ultimately benefiting residents through improved services and more efficient governance. The council's commitment to these advancements underscores its dedication to fostering a responsive and effective local government.