Davidson County discusses Locution system to improve emergency dispatch efficiency

Davidson County officials are gearing up to enhance emergency response capabilities with a proposed $200,000 investment in a new dispatch system. During the Davidson County Commissioners Meeting on May 1, 2025, discussions centered on the need for improved efficiency in handling emergency calls, particularly through the integration of advanced technology.

The proposed system, known as Locution, aims to expedite fire and EMS dispatching, allowing responders to get on the scene faster. "This will help us get out of the chute a little quicker to fire calls," one commissioner noted, emphasizing the system's potential benefits for the entire county. The funding for this initiative will come from existing phone tax revenues, which, if not fully utilized, could lead to reduced allocations in future years.

Commissioners expressed a shared understanding of the importance of spending allocated funds wisely to avoid future budget cuts. "If we don't spend it, they reduce our allocation," one member explained, highlighting the pressure to utilize available resources effectively.

The conversation also touched on the growing role of artificial intelligence in emergency services. Officials noted that AI is increasingly being integrated into 911 software, which could eventually streamline operations further. "AI may eventually one day replace operators," one commissioner speculated, reflecting on the rapid advancements in technology.

While the potential for improved dispatch times is promising, commissioners acknowledged that changes to the ISO rating, which affects homeowners' insurance rates, are uncertain. "There is a slim potential" for a decrease in rates, one official cautioned, as many factors contribute to ISO ratings beyond dispatch efficiency.

As the board prepares to move forward with the Locution system, they plan to finalize contracts and agreements to ensure no future costs will burden the county. The anticipated outcome is a more responsive emergency service that benefits all Davidson County residents.