Davidson County 9-1-1 plans to implement automated call dispatch with state funding

The Davidson County Commissioners convened on May 1, 2025, to discuss several key initiatives aimed at enhancing local emergency response systems. The meeting primarily focused on the introduction of an automated call dispatching system, which promises to improve the efficiency of fire and EMS call responses.

Rob, a key presenter at the meeting, outlined the benefits of implementing the Locution system, which automates the dispatch process. He emphasized that this technology could lead to quicker response times for emergency calls, ultimately benefiting homeowners through potential reductions in insurance rates. The system is designed to integrate with existing Computer-Aided Dispatch (CAD) and radio systems, allowing for a seamless transition from call receipt to dispatch.

A significant point raised was the financial aspect of the project. Initially concerned about costs, Rob reported that the 9-1-1 board would cover the majority of expenses, including a one-time server fee and ongoing maintenance costs. The only anticipated out-of-pocket expense for Davidson County would be approximately $27,000 for a specific radio interface, which Rob indicated he would seek funding for through Performance-Based Budgeting (PBB) funds.

Rob also highlighted that the Locution system has been successfully implemented in various other centers, including those in Raleigh and Wake County, and noted that it has been shown to improve dispatch and response times. He reassured the commissioners that the maintenance of the system would be fully funded indefinitely, ensuring long-term sustainability without additional financial burden on the county.

The meeting concluded with a consensus on the importance of adopting this technology to enhance emergency services in Davidson County. The commissioners expressed their support for moving forward with the proposal, recognizing the potential benefits for both the emergency response teams and the community at large. Further discussions on funding and implementation timelines are expected in upcoming meetings.