In a tense and emotional session at the San Antonio Building Standards Board meeting on May 1, 2025, the Ramirez family shared their ongoing struggle to repair their home following a devastating fire two years ago. Rachel and Eugene Ramirez, who have lived at 1538 West Craig Place for 16 years, detailed their frustrating journey through a maze of bureaucratic hurdles and funding denials that have left their home in disrepair.

The couple explained that after the fire, they sought assistance from various organizations, including the city’s “Under 1 Roof” program, which was intended to help homeowners like them. However, they faced repeated setbacks, including a denial of funding and a lack of communication from the program. Rachel expressed her frustration, stating, “We’ve been told no, and then we’ve been told yes,” highlighting the uncertainty that has plagued their efforts to secure necessary repairs.

Despite their challenges, the Ramirez family has remained committed to restoring their home. They have gathered materials for the roof and have family members ready to assist with the work, but they are hindered by the requirement to hire licensed contractors. Eugene emphasized the urgency of their situation, requesting an extension of 90 days to complete the roof repairs, which he believes is the critical first step in addressing the overall damage to their home.

The board members listened intently as the Ramirez family described their situation, with some expressing concern over the structural integrity of the house. Robert Tapia, a board member, pointed out that repairs must start from the foundation up, not just the roof. He urged the couple to consider the full scope of repairs needed, which may be more extensive than they initially realized.

Jessie Manswich Puleto, representing Carrington Mortgage, the lender for the property, also addressed the board. She clarified that the company’s priority is to see the repairs completed rather than demolishing the home. However, she noted that the Ramirez family has not received the necessary funds from insurance to facilitate these repairs, complicating the situation further.

As the meeting concluded, the board members were left to weigh the Ramirez family's plea for more time against the pressing need for safety and compliance with building standards. The Ramirez family’s determination to restore their home reflects a broader struggle faced by many homeowners navigating the complexities of post-disaster recovery, leaving the board with a difficult decision that could impact their future.