In a recent meeting of the Joint Committee on Ways and Means Subcommittee on Public Safety, significant strides were discussed regarding the modernization of the case investigation process within Oregon's Professional Standards Office (PSO). The introduction of a new chief investigator, Ken Jeske, has led to the hiring of three temporary investigators and efforts to fill a permanent position, following a recent resignation. This staffing boost aims to enhance the efficiency of case management and oversight.

A key focus of the meeting was the outdated case tracking system currently in use, which has hindered the office's ability to manage and report on investigations effectively. The PSO has been working to improve this system, which has been described as antiquated and poorly managed. Over the past three years, the office has attempted to update the system through a vendor, but issues with training and system conversion have delayed progress. The committee learned that while the data was available, extracting it for oversight reports was challenging.

To address these shortcomings, the PSO has implemented standardized reporting that is updated in real-time, allowing for better visibility into the status of cases. Investigators can now differentiate between aged cases—those open for over 180 days—and newer cases, ensuring that priority is given to those requiring immediate attention. Regular meetings with partners from the Department of Human Services, State Police, and District Attorneys have also been established to expedite the resolution of aged cases.

The meeting highlighted the importance of timely reporting, with a commitment that cases will be assigned to specific investigators within 24 hours of receipt. Investigators are expected to complete lower-level complaints within 30 days and full investigations within 60 days, although some cases may be suspended pending law enforcement actions.

In addition to improving case management, the PSO is developing a strategy for youth and family outreach that incorporates trauma-informed practices. This initiative aims to ensure that youth have access to necessary victim services without barriers.

As the PSO continues to modernize its systems and processes, the committee expressed optimism about the potential for improved oversight and accountability in handling investigations, ultimately benefiting the community and enhancing public safety.