Director Lee Steele enhances Lexington's code enforcement with customer-focused strategies

The Lexington Planning Commission held a meeting on April 24, 2025, focusing on key updates and changes within the Division of Code Enforcement. The session highlighted the importance of transparency and customer service in addressing code enforcement issues in the community.

The meeting began with commendations for the leadership of Director Lee Steele, who has implemented significant changes since taking office. Attendees praised the improved transparency and customer service approach within the division, emphasizing the need for a solid foundation in training staff to effectively handle code enforcement matters.

A major point of discussion was the process for residents to report code enforcement or nuisance issues. Director Steele encouraged the use of the city's Lexcall division, specifically the 311 service, which allows residents to track their cases and receive updates via email. This system aims to streamline communication and enhance the responsiveness of the code enforcement team.

Steele outlined several procedural changes that have been made to improve efficiency. Notably, the division has shifted from issuing multiple fines to focusing on abatement, which allows for quicker resolution of issues. In the past six months, the division has successfully abated five sidewalks, a significant achievement considering the previous two decades of inactivity in this area.

The meeting also addressed concerns from residents regarding citations from code enforcement. Steele advised that upon receiving a citation, residents should contact the assigned officer directly using the contact information provided. This proactive approach is intended to foster communication and facilitate compliance, rather than simply penalizing residents.

Overall, the meeting underscored a commitment to a more solution-oriented approach within the Division of Code Enforcement, aiming to assist residents in resolving issues collaboratively. The changes discussed are expected to enhance community relations and improve the overall effectiveness of code enforcement in Lexington.