The City of Nashville celebrated its dedicated emergency responders during the 2025 DEC Annual Awards Ceremony, highlighting the critical role of 911 dispatchers in saving lives. A poignant moment of the evening featured Shauna and her son Jackson, who presented a life-saving pin to dispatcher Karma Amador. Shauna recounted the harrowing night when Jackson, just 10 years old, stopped breathing. Thanks to Amador's calm guidance over the phone, Shauna was able to perform CPR until help arrived, ultimately saving her son's life.

"This work matters," Shauna said, expressing gratitude for the quick response that allowed Jackson to thrive today. The ceremony served as a reminder of the vital connection between the community and its emergency services, showcasing the impact of trained professionals in high-stress situations.

In addition to the heartfelt recognition of Amador, the event honored other outstanding team members from the emergency communications department. The Employee Engagement Committee, led by supervisor Lakita Mills, was acknowledged for its efforts to recognize and celebrate the hard work of telecommunicators and training officers. Monthly awards were presented to those who exemplified excellence in their roles, reinforcing the importance of teamwork and dedication in emergency response.

As the ceremony continued, the audience was reminded of the ongoing commitment to public safety and the essential services provided by Nashville's emergency responders. The event not only celebrated individual achievements but also aimed to foster a sense of community and appreciation for those who work tirelessly behind the scenes to keep residents safe.