In a vibrant meeting room filled with anticipation, Larimer County officials gathered for a pivotal work session on April 14, 2025, to discuss the transformative impact of artificial intelligence (AI) within county operations. The session marked a year since the county's initial exploration of AI, and the progress made was palpable.

County staff presented compelling data showcasing a dramatic increase in the use of generative AI tools. From a mere 1.5 million transactions last year, the number surged to an astonishing 6.8 million this year, indicating a robust integration of AI technologies into daily workflows. This growth reflects not only a rising interest among employees but also a significant shift in how these tools are perceived and utilized.

A follow-up survey revealed that the percentage of staff using generative AI in their work doubled, climbing from 22% to 44%. Employees reported leveraging AI for various tasks, including customer support, content creation, and data analysis. The most popular tools identified were ChatGPT and Google's Gemini, with Grammarly also gaining traction for its writing assistance capabilities.

The sentiment surrounding AI's role in county work has shifted positively, with 28% of staff expressing favorable views, up from last year's neutral stance. This change suggests that as more employees engage with AI, their experiences are fostering a more optimistic outlook on its potential benefits.

Mark Fafinger, the county's sports services director and CIO, noted that the adoption of AI mirrors typical technology cycles, where early adopters pave the way for broader acceptance. He emphasized the importance of understanding the varying levels of comfort and familiarity among staff, indicating a need for continued education and support as the county navigates this evolving landscape.

The meeting also highlighted practical applications of AI, such as refining communication for clarity and enhancing digital accessibility. Staff discussed how AI tools could assist in rewriting content to meet accessibility standards, ensuring that information is comprehensible to all residents.

As the session concluded, officials recognized the importance of ongoing dialogue about AI's role in county operations. With a clear commitment to harnessing these technologies, Larimer County is poised to lead the way in innovative governance, ensuring that the benefits of AI are realized across all levels of service. The future of county operations looks bright, with AI at the forefront of enhancing efficiency and accessibility for the community.