[{"_1":2,"_111":-5,"_112":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,75,87,99],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},"mediaId",6088490,"mediaKeyId","2880197-2d5cd5f34a13bac9ecb0bfea67cff585","parentId",2880197,"title","Council subcommittee backs nuisance ordinance changes to address recurring party complaints","audioSeconds",259,"startMs",3504000,"endMs",3763000,"viewUrl","/Search/View?dp=1&key=2880197-2d5cd5f34a13bac9ecb0bfea67cff585&start=3504&end=3763","thumbnailUrl","https://assets.pipeline.soar.com/2880197-2d5cd5f34a13bac9ecb0bfea67cff585/thumbnail_3504000.jpg","articleUrl","/articles/6088490/Tempe/Maricopa-County/Arizona/Council-subcommittee-backs-nuisance-ordinance-changes-to-address-recurring-party-complaints","mediaUrl","https://secure.pipeline.soar.com/6088490-7e3834d8681b6ffd5d093f06ee6340d5/orig.mp4?Expires=1771182300&Signature=YVq-tAquDnMHrDwsMTXyflMLy~66~yybTxNSCIT5T2QPmV6reza9De6MUESMUigJ2WSaH3xOgcXcG2elsR2QaFGOOZtSDJ~dE7IsA7ZamyNJ2O7nMt-eYTlVuqy5Q~d0jUW1tY1e7E7RK5rgboELt~b-tRtFZdeLOrRdoEY1-3Qd-RYsoG3gfVAGRnS6WlXMJKBBBIjaOe7k1RT1ZrscDISQPW5nzT1C725scbtx7zs~lr9koH9UyoE0uTf4q1DwNdI9NGohRb1UkZPI-JLcqyHrkQ-iHeOVvWvRpcAqwm2IpRzZh4L2opSTl-eyzl4G0EqFHc0vjichBcoyMC7pdw__&Key-Pair-Id=KUT5TJCACFTXG","author","City Council of Tempe, AZ","date","2025-04-05T03:50:14.947Z","article","The Tempe City Council’s nuisance‑ordinance subcommittee presented a package of amendments intended to give the city stronger enforcement tools for habitual nuisance parties and unlawful gatherings.

Vice Mayor Garland reported on the subcommittee’s work at the April 10 work study session, saying the group began meeting in September 2024 with staff from police, fire, community development, neighborhood services and the city attorney’s office, and included residents in stakeholder meetings. Garland said the amendments aim to reduce repeated calls for service, hold tenants and property owners accountable for neighborhood impacts and protect people who may be victims of crime or need emergency medical services.

Key elements presented include removing a 90‑day clean‑slate provision and extending the relevant lookback period to one year, increasing fine levels (presentation described raising fines in stages up to $4,000), and new accountability for property owners when repeat incidents occur. Garland said the changes would “strengthen the ability for the city to protect our neighborhoods” and reduce the burden of repetitive calls on police and fire resources.

Council members expressed support and acknowledged concerns raised by some residents that enforcement could be characterized as overreach. Several council members, including Councilor Brandenburg, noted an increase in short‑term rentals and recurring events that can produce frequent disturbances in neighborhoods. Vice Mayor Garland and other supporters said the amendments are intended as a balanced approach to protect quality of life rather than to limit legitimate, occasional neighborhood gatherings. The council gave consensus to move the ordinance amendments forward for next steps.","mediaType","Video","parentTitle","Tempe City Council - Work Study Session - April 3, 2025","oneSentenceSummary","A council subcommittee proposed amendments to Tempe’s nuisance code to hold property owners and tenants more accountable for recurring disruptive gatherings, eliminate a 90‑day clean slate, extend the lookback to one year and increase fines; the council signaled consensus to move the amendments forward.","taxTitle","Tempe, Maricopa County, Arizona","taxId",2209,"location","headline","","shortSummary",{"_33":76,"_35":36,"_37":38,"_39":77,"_41":78,"_43":79,"_45":80,"_47":81,"_49":82,"_51":83,"_53":84,"_55":56,"_57":58,"_59":85,"_61":62,"_63":64,"_65":86,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6088494,"Tempe staff propose $25 general business license to update city database, council schedules hearings",1121,2308000,3429000,"/Search/View?dp=1&key=2880197-2d5cd5f34a13bac9ecb0bfea67cff585&start=2308&end=3429","https://assets.pipeline.soar.com/2880197-2d5cd5f34a13bac9ecb0bfea67cff585/thumbnail_2308000.jpg","/articles/6088494/Tempe/Maricopa-County/Arizona/Tempe-staff-propose-25-general-business-license-to-update-city-database-council-schedules-hearings","https://secure.pipeline.soar.com/6088494-372892538fd88800130248b7ca6daaaa/orig.mp4?Expires=1771182300&Signature=VFonPZflOOugkubC6-KVpQnbii3PEW-SNkwhMhgB9teRjKj9YJ1TXxljEx9wiMm-Y1R16fZqDHXRGgMkhTT8ozBaRUlDu7Fwyxv1Pps3-phccD-UAsmnRsIdwChS38hLD7RjPiTRb4G8sVWryfloYpX5q5PvqtlDHF5JPPqGECRta3UuhNP3LiN8z9z0B~d038AeL2maIPjDPyJ0zI3JMGpbOt21Tv9qx5~AgDiQIQdIOsybIktZbIlT~nRSj2Mp2VRKgWICV9U4ovS53Oae2IptwU5qXT9MPd0B3ntVnO6FJ4TJS7YgFoTDZSJ0LeYB90z3cR3lEbTJwJl9ahvwbg__&Key-Pair-Id=KUT5TJCACFTXG","City staff presented a proposal for a new general business license intended to create a comprehensive business registry for Tempe, fill gaps in city data and improve outreach to local enterprises.

Laura Calder, Financial Services director, and Josh Bice, tax and license manager, described the proposal during the April 10 work study session. Staff estimate there are more than 30,000 licensable businesses operating in Tempe but have reliable information for about 1,300. The general license would collect deeper business demographics (business type, minority/disadvantaged ownership, employee counts and revenue groupings) and allow the city to publish an interactive business map and conduct targeted outreach.

Staff recommended the license apply to permanently located businesses in Tempe (including home‑based businesses operating as a business) and many contractors working in the city (one license for contractors with multiple job sites). Exemptions proposed include entities already subject to a regulatory license with the city (approximately 1,300 existing regulatory licenses), temporary vendors at special events, casual sales (fewer than four times per year), certain childcare that is regulated under Arizona statute 36, independent contractors acting on behalf of a parent company, and in-home tutoring when not in a commercial location. Staff said state law prohibits requiring licenses for federal or state government agencies and cited other state-licensed categories such as real estate brokers, out-of-state businesses, residential rental properties and captive insurers as not subject to the proposed city license.

The recommended fee is $25 annually; staff noted the existing transaction privilege tax (TPT) license fee is $50, so typical combined annual licensing would be $75 for businesses that require both. To encourage early compliance, staff proposed a sign-up period: businesses that register before Jan. 1, 2026, would not pay an initial fee and would not be required to renew until Jan. 1, 2027. For businesses that miss the initial free sign-up window or fail to renew within 30 days after expiration, staff proposed a 50% penalty (an additional $12.50 on a $25 fee) consistent with other city regulatory licenses. Administration would be handled by the tax and license division; staff said other departments (fire, police, building) would not be required to separately approve the general business license beyond normal regulatory reviews.

Calder said staff had met twice with the Tempe Chamber of Commerce and incorporated feedback; council members expressed general support. Discussion among council members focused on easing compliance for long‑established and newer small businesses: Council Member Keating suggested waiving the first year for new businesses as an incentive, while Vice Mayor Garland and others argued the proposed $25 fee was small enough that the current sign-up approach is sufficient. Staff said paper applications and in‑person help would be available for those less comfortable online.

If council directs staff to proceed, the proposal’s ordinance was scheduled for council hearings on May 22 and June 5 and — if adopted — staff proposed an Aug. 1 effective date to start the sign-up period.","City staff recommended a new general business license to capture deeper business data, estimate over 30,000 licensable businesses in Tempe, propose a $25 annual fee with a limited penalty structure and exemptions, and scheduled council hearings for May 22 and June 5 with an effective date proposed for Aug. 1 if adopted.",{"_33":88,"_35":36,"_37":38,"_39":89,"_41":90,"_43":91,"_45":92,"_47":93,"_49":94,"_51":95,"_53":96,"_55":56,"_57":58,"_59":97,"_61":62,"_63":64,"_65":98,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6088499,"Tempe explores no-cost Financial Empowerment Center; $20,000 planning grant approved",569,1124000,1693000,"/Search/View?dp=1&key=2880197-2d5cd5f34a13bac9ecb0bfea67cff585&start=1124&end=1693","https://assets.pipeline.soar.com/2880197-2d5cd5f34a13bac9ecb0bfea67cff585/thumbnail_1124000.jpg","/articles/6088499/Tempe/Maricopa-County/Arizona/Tempe-explores-no-cost-Financial-Empowerment-Center-20000-planning-grant-approved","https://secure.pipeline.soar.com/6088499-694a47cf47f57d8bee5a67bd0f75bf3a/orig.mp4?Expires=1771182300&Signature=CdAqyWH~zNEMEHxwKMEf3iRg7ovEAVSDPW7wh3Nfg2Oj6R7yrjt04dFsvX6PLDhfnRxWZWBfjutNKR0-PN2Luwwqe6CLDmDTGiHTcR1HtYh5YsYnz5~8Ybz3N-W1bunirQ~F9SYKtePxpiw6wicvTstM1JztDud6Szy-E-9GVNFLlY~PGtkbnd0HmJr91O2HiOHFp3SWLQzn5Kwc4Mt04p8RPGr3HuoDhYc9jiwlKLsLjSELSatqsLfyNq0rmKAPTblb5DzCbs7D~mjYrudMlHnVN~izoXHvNmOiFv-bVZgfLJ9avN-PleDR6IIMvlLFBoZuPyYZFA4gEg44q2RmSw__&Key-Pair-Id=KUT5TJCACFTXG","Tempe staff and a national nonprofit presented plans to establish a city‑led Financial Empowerment Center (FEC) that would provide no-cost, one-on-one financial counseling to residents and connect counseling to other local programs.

Tim Birch, Community Health and Human Services director, introduced Rose Harvey, manager of FEC Innovations at Cities for Financial Empowerment Fund (CFE Fund), who summarized the national model and local planning work. Harvey said the FEC is a public service typically run by local government and delivered by a contracted nonprofit that hires professionally trained counselors. The FEC model is data driven and uses a Salesforce platform provided by CFE Fund to track client-level outcomes.

Harvey told council the national network operates in 37 cities and counties, with about 20 more jurisdictions in planning. National performance figures cited by Harvey include more than 189,000 clients served, about $315 million in debt reduction and roughly $61 million in savings built across the network over the last decade. Harvey said the FEC service is open to all residents age 18 and older with no documentation or income eligibility restrictions and that counselors provide individualized, repeatable support rather than volunteer or one‑off advice.

Cities for Financial Empowerment Fund awarded Tempe a $20,000 planning grant to develop a local plan, and staff said CFE Fund can provide a one‑time launch grant of up to $150,000 and help identify matching funds. Birch and Harvey described next steps as identifying the city lead (a part‑time manager), selecting a nonprofit counseling partner through an RFP, forming community partnerships (for referrals and outreach), and designing training and marketing. Birch said the planning timeline is roughly eight to 12 months to complete community planning and an RFP for the nonprofit partner; council members asked whether that timeline could be shortened to six to eight months and staff said they would consult technical advisors while preserving program quality.

Council members raised integration and outreach questions. Council Member Chin recommended linking the FEC to existing local programs such as College Connect, Rio Salado Community College and ASU, and to Volunteer Income Tax Assistance (VITA) and workforce programs. Vice Mayor Garland and others asked whether small business owners and veterans could be served; Harvey said FEC counselors commonly advise micro‑entrepreneurs on separating personal and business finances and can refer clients to small‑business technical assistance. Council members also suggested outreach to schools, housing voucher clients, reentry programs and disability services; staff said those constituencies will be included in the planning and marketing strategy.

Harvey and Birch said the planning process will produce a detailed local plan by the end of the year, with CFE Fund technical assistance and potential launch funding to follow.","Cities for Financial Empowerment Fund briefed council on a city-run, nonprofit-delivered Financial Empowerment Center model that offers free one-on-one counseling, a $20,000 planning grant, and potential launch funding up to $150,000; city staff expect an 8–12 month planning timeline.",{"_33":100,"_35":36,"_37":38,"_39":101,"_41":102,"_43":103,"_45":104,"_47":105,"_49":106,"_51":107,"_53":108,"_55":56,"_57":58,"_59":109,"_61":62,"_63":64,"_65":110,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6088504,"Tempe says 3-1-1 met targets for response and plans CRM, chat testing",626,143000,769000,"/Search/View?dp=1&key=2880197-2d5cd5f34a13bac9ecb0bfea67cff585&start=143&end=769","https://assets.pipeline.soar.com/2880197-2d5cd5f34a13bac9ecb0bfea67cff585/thumbnail_143000.jpg","/articles/6088504/Tempe/Maricopa-County/Arizona/Tempe-says-3-1-1-met-targets-for-response-and-plans-CRM-chat-testing","https://secure.pipeline.soar.com/6088504-df94baa2ed5d4153488d024a73db5fa9/orig.mp4?Expires=1771182307&Signature=j6kfmav3AnJo5k3zf0bQyBMcL~lC8yWNIZ5GbdSWChmZmJLi6mB7JAOg9nI2nnojzVNwgADXwTctfmfCLuy9j9m5iFm810AyZWEc9-HOEpS-ZFGpDuzLHwL~YnmhXO0rPE5PaFk4L2zkVzl7ytUaUnvn1vUDcfBWxAAkUWtaeKxPrKWGnO5SLEaj8fpfakUXyrIy6JjEC~LIhVqZ5~h20rYCJdd58yAuzHCm9v0nqKryfpSol0M~cYM9ZGSgTnXovL3kN~048T8tHqdsr3OM1GT9a0~OEagraGh-tl-tQv8eIMO4BopC1t~-n2RVhPUXOsKPH-dBOksYAZwSssgQ5w__&Key-Pair-Id=KUT5TJCACFTXG","Tempe officials reported that the city’s 3-1-1 customer service center has consistently met or exceeded its internal performance targets and will roll out a new customer-relationship system aimed at improving self-service and chat options.

At a City Council work study session on April 10, Tanya Chavez, Mayor and Council chief of staff, introduced the update and turned the presentation over to Kim Mancayo, Tempe 3-1-1 supervisor. Mancayo said the team has met three city performance measures for at least five years: single-point-of-contact resolution (target >=75%), caller wait time (target <=60 seconds for 90% of calls) and email response (respond to inquiries within 1 business day for 90% of inquiries). Mancayo said the five‑year averages are 83% for single-point resolution, 96.8% of phone calls answered within 60 seconds and 96.4% response for emails.

Mancayo described growth in demand and staffing. The 3-1-1 team handles nonemergency city services, operates as “one call to City Hall” and has seven full‑time staff. Annual contacts approach 96,000 calls and service requests; Mancayo said that figure equates to about 273 calls per person per day when fully staffed. Monthly call volume rose from about 2,800 calls in a February cited by staff to more than 5,700 calls in December. Mancayo also said expanding hours added weekend service and extended weekday coverage — moving from Monday–Friday 7 a.m.–5 p.m. to Monday–Friday 7 a.m.–6 p.m. plus Saturday–Sunday 8 a.m.–5 p.m., which she said represented a 42% increase in service hours and produced more than 3,400 weekend calls from December 2023 through March 2024.

City staff described several service improvements in progress. A new CRM (customer-relationship management) system is scheduled for a project kickoff in June and a public rollout in January 2026; staff said the new system will allow residents and businesses to self-create intake requests, and will include a test chat feature and other online tools. Mancayo told council, “We are one call to City Hall. We handle most non emergency operations, we do have 7 full time staff and we are the single point of contact for city services.”

Council members asked for comparative data, outreach and user experience options. Council Member Hodge asked how Tempe compares with other cities; staff said they did not have a benchmark on hand but would follow up. Several council members asked that the city’s communications team promote 3-1-1 in utility bills and newsletters. Council Member Keating and others suggested the new system should include a clear option to connect to a live person and, where possible, show wait times; staff said human answerability will remain a priority and that chat features will be tested before broader deployment. Council Member Adams asked for more specific form fields and dropdowns for common requests to reduce ambiguous submissions; staff said they are refining topic categories and plan to improve intake specificity in the CRM.

The presentation closed with staff taking follow-up items: provide comparative benchmarking of other cities’ 3-1-1 centers, coordinate additional outreach through communications, and finalize the CRM procurement and testing plan ahead of the June kickoff.

Looking ahead, staff expect the CRM project to proceed through procurement and technical kickoff in June, with phased rollout to residents beginning in January 2026. Council members expressed general support but asked staff to return with benchmarking and outreach details.","City staff reported Tempe 3-1-1 exceeded internal performance targets on resolution rate, wait time and email response over five years, described expanded hours and staffing, and previewed a new customer-relationship system with a January 2026 rollout and chat testing.","actionData","errors"]

Article not found

Council subcommittee backs nuisance ordinance changes to address recurring party complaints

Tempe staff propose $25 general business license to update city database, council schedules hearings

Tempe explores no-cost Financial Empowerment Center; $20,000 planning grant approved

Tempe says 3-1-1 met targets for response and plans CRM, chat testing