Public Utilities Authority to evaluate gas and electricity shutoff protections for seriously ill customers

Connecticut's Senate Bill 4 aims to enhance protections for customers of regulated gas and electric companies facing serious illnesses or life-threatening medical conditions. Introduced on March 31, 2025, the bill seeks to address the critical issue of service termination for vulnerable populations, ensuring that those battling severe health challenges are not left without essential utilities.

Key provisions of the bill mandate a comprehensive evaluation by the Public Utilities Regulatory Authority (PURA) regarding the current policies surrounding service shutoffs. This evaluation will focus on several areas, including the adequacy of existing protections, the necessity for additional notice requirements before service termination, and the verification processes for customers claiming hardship status. Furthermore, the bill will assess the economic impact on ratepayers and whether customers with medical hardships should be required to enroll in payment plans.

The bill is set to culminate in a report due by February 4, 2026, which will summarize the findings and provide recommendations for improving service termination policies. This report will be submitted to the General Assembly's committee overseeing energy and technology matters.

While the bill has garnered support for its compassionate approach to protecting vulnerable residents, it has also sparked debates regarding the potential financial implications for utility companies and their customers. Critics express concerns that increased regulations could lead to higher operational costs, which may ultimately be passed on to consumers.

The significance of Senate Bill 4 lies in its potential to reshape how utility companies interact with customers facing medical hardships. By prioritizing the needs of those with serious health conditions, the bill not only aims to prevent unnecessary hardships but also highlights the state's commitment to social equity in utility access. As discussions continue, stakeholders will be closely monitoring the bill's progress and its implications for both consumers and utility providers in Connecticut.