County Commissioners approve new 911 dispatch board and staffing updates

In the heart of Lorain County, Ohio, the Commissioners' Board convened on March 25, 2025, to address pressing updates regarding the county's 911 dispatch services. As the meeting unfolded, the atmosphere buzzed with anticipation, particularly surrounding the recent changes in state law that have reshaped the structure of the 911 advisory committee.

The board discussed the hiring of new dispatch trainees, with three new recruits set to begin training on April 7. This addition comes as part of a broader effort to bolster staffing levels within the dispatch center, which currently employs 31 full-time dispatchers. However, the challenges of retention were evident, as officials noted that not all recruits successfully complete their training or find the role suitable.

A significant highlight of the meeting was the transition to a new 12-hour shift schedule, set to take effect on June 1. This change aims to enhance the work-life balance for dispatchers, allowing them more time with family and reducing commuting hours. The new schedule will feature four platoons, ensuring that every other weekend is a three-day weekend for staff. This shift aligns with practices adopted by many public safety answering points (PSAPs) across the state, which have reported improved employee satisfaction and a healthier work environment.

The board also emphasized the ongoing recruitment efforts to reach a target of 40 dispatchers, with plans to maintain a robust workforce capable of meeting the demands of the county's emergency services. The recent collective bargaining agreement was credited with attracting higher-quality candidates, including experienced personnel from other agencies.

In addition to staffing updates, the meeting touched on the upcoming implementation of the Motorola 7500 councils, expected to enhance communication efficiency between the dispatch center and public safety forces. Training for this new system is already underway, with full conversion anticipated by mid-May.

As the meeting concluded, the commissioners expressed their appreciation for the progress made in the dispatch center over the past few years, acknowledging the hard work of the staff and the improvements in service delivery. The discussions not only highlighted the operational changes within the 911 center but also underscored the county's commitment to ensuring the safety and well-being of its residents through effective emergency response services.