In a pivotal meeting on March 25, 2025, the Florida Legislature's Committee on Banking and Insurance focused on two significant bills aimed at enhancing consumer protection in the insurance sector. The standout discussion centered on Senate Bill 794, introduced by Senator Bradley, which mandates human oversight in insurance claim denials, particularly in the context of artificial intelligence (AI) usage.

Senator Bradley emphasized the bill's intent to address rising concerns over AI's role in the insurance industry, particularly regarding potential inaccuracies and biases in claim denials. "The bill provides that an artificial intelligence system may not serve as the sole basis for determining whether to deny a claim," he stated, underscoring the necessity for qualified human professionals to review such decisions. This legislation aims to ensure that technology supports rather than replaces critical human judgment, a move welcomed by consumer advocates.

Public testimony included support from Florida's Insurance Consumer Advocate, Tasha Carter, and representatives from the Florida Medical Association. However, concerns were raised about the need for additional protections against predatory practices in the insurance market, particularly following natural disasters. A speaker highlighted the importance of safeguarding homeowners from fraudulent claims related to illegal work, suggesting amendments to the bill to enhance these protections.

Following a robust discussion, Senate Bill 794 was reported favorably, reflecting a commitment to balancing innovation with consumer protection in the insurance landscape.

The committee also reviewed Senate Bill 134, which proposes the removal of the $500 sales tax exemption limit on bullion sales, aiming to align Florida with the majority of states that do not tax such transactions. Senator Rodriguez explained that this change would promote economic justice and accessibility for consumers, with an estimated revenue impact of $300,000 to the state.

Lastly, Senate Bill 888, introduced by Senator Avila, seeks to improve transparency in homeowners insurance by creating a publicly accessible consumer guide. This initiative aims to empower consumers with clearer information about insurance premiums and policies, fostering informed decision-making in the insurance market.

As these bills progress, they signal a significant shift towards greater accountability and transparency in Florida's insurance industry, promising to enhance consumer trust and protection in an increasingly complex landscape.