Lewisville City Council members addressed critical lessons learned from a recent water main break during their meeting on March 17, 2025. The incident led to a boil water notice, prompting the city to evaluate its communication strategies with residents.

City officials highlighted the effectiveness of the Everbridge notification system, which was utilized to send out five alerts throughout the crisis. The first notification was dispatched at 2:30 AM, followed by outreach via social media, Nextdoor, and street signs the next morning. Information was also made available on the city’s website and shared with local news outlets.

Despite these efforts, officials acknowledged that not all residents received the notifications, and they took the feedback seriously. The city is committed to improving its communication methods to ensure that all citizens are informed during emergencies.

In addition to discussing the water main break, the council looked forward to new programs aimed at enhancing community engagement and preparedness. The meeting underscored the importance of effective communication in maintaining public safety and trust, with officials promising to implement improvements based on the recent experience.