Human Services Coalition seeks IURA support for 211 helpline staffing and services

The Ithaca Urban Renewal Agency (IURA) Board held a special meeting on March 17, 2025, to discuss various community support initiatives, with a significant focus on the 211 helpline program. The meeting began with a presentation from the Human Services Coalition, represented by the deputy director and the 211 contact center manager, Nicole Ralston.

The presenters expressed gratitude for the IURA's past support and emphasized the importance of continued funding for the 211 helpline. This service plays a crucial role in assisting city residents, particularly those from low to moderate income backgrounds, by providing information about available programs and resources. They reported that the demand for 211 services has increased by nearly 20% since the onset of the COVID-19 pandemic, a trend that has remained steady in recent years.

The discussion highlighted the need for funding to support core 211 operations, specifically for staffing costs, including wages, payroll taxes, and benefits for full-time and part-time community service specialists. The request aims to maintain a workforce capable of assisting at least 2,750 individuals with various needs, while also committing to provide in-depth housing navigation support for 30 individuals.

The application presented to the IURA aligns with priority needs outlined in the consolidated plan, addressing critical areas such as information and referral services, landlord-tenant counseling, and transportation services. The meeting concluded with a commitment to further explore new initiatives that the 211 helpline is undertaking to better serve the community.

Overall, the IURA Board's discussions underscored the ongoing challenges faced by residents in accessing essential services and the vital role that the 211 helpline plays in bridging these gaps. The board's decision on the funding request will be pivotal in sustaining these essential services in the Ithaca community.