Veo's Jeff Hoover discusses safety and regulations with Syracuse City Council

During the Common Council Study Session on February 12, 2025, in Syracuse, discussions centered on enhancing safety and user experience for the city’s bike-sharing program, operated by Veo. Council members expressed concerns about safety measures, particularly regarding helmet use and proper bike parking, as well as the need for public awareness campaigns.

Councilor Eric raised the issue of safety, noting that other communities have implemented helmet requirements and safety protocols. He emphasized the importance of educating users about safe riding practices and ensuring that bikes are parked correctly to avoid obstructing sidewalks and public spaces. The council is looking for a comprehensive plan from Veo that addresses these safety concerns while promoting responsible usage of the bike-sharing system.

Additionally, there were complaints about improper bike disposal, with reports of bikes being left on private property, which has become a nuisance in some neighborhoods. Council members highlighted the need for Veo to implement measures that prevent such issues, ensuring that bikes are returned to designated areas.

Jeff Hoover from Veo, who attended the meeting, acknowledged these concerns and mentioned that the company has a feedback mechanism within its app. This feature allows users to report issues such as malfunctioning brakes or improper bike conditions, which can help improve safety and maintenance.

The council's discussions reflect a commitment to enhancing the bike-sharing program while addressing community concerns about safety and proper usage. As Syracuse continues to prioritize sustainable transportation options, the collaboration with Veo aims to create a safer and more user-friendly environment for all residents.