During a recent meeting of the Library Board of Trustees in Norwood, Massachusetts, Liz Reed, head of adult services, highlighted the library's significant role in the community, particularly in providing essential support to patrons facing urgent needs. As Reed approaches her 11th year with the library, she emphasized the high level of customer service delivered by her staff, who assist patrons with various tasks, from technology issues to critical government applications.

Reed noted that many requests involve practical, day-to-day challenges rather than research inquiries. This trend reflects a growing reliance on library staff for immediate assistance in navigating complex systems, such as renewing benefits or troubleshooting technology. The library's adult services team has been praised for their empathy and professionalism, especially during stressful situations for patrons.

The meeting also acknowledged the contributions of part-time staff, who have been instrumental in maintaining service levels during busy months. Reed introduced new team members and celebrated the achievements of full-time staff, including Keith and Darshana Merchant. Keith received a prestigious award for his work supporting LGBTQIA+ youth, while Darshana has taken on leadership roles in statewide library associations and has developed innovative programs for adults with autism.

One notable initiative discussed was the introduction of sensory-friendly technology classes, a unique offering in the state aimed at helping adults with autism learn essential tech skills. This program has garnered interest from other organizations looking to replicate its success.

Additionally, Reed shared exciting news about a recent donation of sunflower seeds, which will be used in community gardening initiatives, further enhancing the library's outreach and engagement efforts.

Overall, the meeting underscored the library's commitment to serving the community through innovative programs and dedicated staff, positioning it as a vital resource for residents in Norwood. The board looks forward to continuing these initiatives and exploring new ways to support the community's needs.