[{"_1":2,"_100":-5,"_101":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,76,88],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},"mediaId",6284945,"mediaKeyId","2576421-20e6399eb622dfa698539ea9ecb45753","parentId",2576421,"title","Oregon Department of Revenue asks for 11 positions, $1.9 million to expand collections after new tools boost recoveries","audioSeconds",1089,"startMs",110000,"endMs",1199000,"viewUrl","/Search/View?dp=1&key=2576421-20e6399eb622dfa698539ea9ecb45753&start=110&end=1199","thumbnailUrl","https://assets.pipeline.soar.com/2576421-20e6399eb622dfa698539ea9ecb45753/thumbnail_110000.jpg","articleUrl","/articles/6284945/Oregon/Oregon-Department-of-Revenue-asks-for-11-positions-19-million-to-expand-collections-after-new-tools-boost-recoveries","mediaUrl","https://secure.pipeline.soar.com/6284945-f9b7e48d914ea008fac09d9ac07d5e4e/orig.mp4?Expires=1771086795&Signature=Us9xDzjT2dByzCZ2bT9Armg8Ogyr8viNG~qzFcm5aNbh6s0aW1iZ3zPWnJPKYXIj-MgogHS3mDyEwkxpbAFH~hlf6RWnpCDf3duTbfkTGP9VDOYXpl5x65xicP1NoNqZrwL7yd0yon24yS-5eU54dU4pmoiMMni0LONBWD46sYBp2tDyFzceYpYS9fnDAGXZR6YoZvfMUw0FBTMYecqkcvy2pm-qzHDz~J6tWGhyCTduR-4n0sPWeTb56GZw3GyJghUk-uE4Z0WcrvDTfkZNRnHV1T9z5IxYQTjD7RdQB-AswZtyTUv~NIm~UOp7hPC3G4IZGt6l0GJLiTNE34xuHA__&Key-Pair-Id=KUT5TJCACFTXG","author","Oregon State Legislature","date","2025-03-12T00:00:00Z","article","Oregon Department of Revenue collection officials on March 12 told the General Government Subcommittee they want more staff to work an expanding inventory of delinquent accounts and other agencies’ receivables, arguing that newer tools and analytics have improved recoveries.

The collection division’s administrator, Deanna Mack, told lawmakers “for every dollar we bring in, it costs us 6¢ to do that,” and said the agency collected nearly $100,000,000 from accounts it had not been able to resolve earlier after posting a delinquent taxpayer list online.

That list, Mack said, reports taxpayers meeting specified thresholds (the department described the threshold internally as $50,000 or more) and prompted responses from many debtors after the department issued two warning letters ahead of publication. Representative Reschke characterized the effect as the result not only of enforcement but of the “threat of the stick.” Mack said many taxpayers respond once warned and that published accounts are often resolved promptly and removed from the list.

Mack outlined several other operational changes she said improved collections: a licensee tax compliance requirement implemented with the Oregon Liquor and Cannabis Commission for marijuana retailers (which the department reported reduced noncompliance from about 9% to 6% as of March 2025), a rewrite of settlement offer rules to align with federal practice and reduce barriers to offers in compromise, and a collection‑scoring triage system that routes accounts to the appropriate level of collector sooner.

To handle increased workload and accounts now flowing to the department from other agencies, Mack said the department is requesting Policy Option Package 106 (POP 106): an other‑funds limitation increase of $1,900,000 and the addition of 11 positions (9.63 FTE) for the biennium. Mack said approval would move the collection division budget from $56,900,000 and 247.93 FTE to $61,200,000 and 256.93 FTE for the biennium, changes she attributed to inflation and the POP 106 request.

Lawmakers asked how additional staff translate into additional revenue. Representative Gomberg said legislators historically expect revenue agents to produce multiple times their cost; Mack said the statute bars evaluating individual revenue agents by dollars collected because day‑to‑day results vary widely, but that “we have more inventory than we can get at” and that more staff would allow the division to answer more calls and touch more accounts.

Committee members also pressed the department on statutory limits and interagency collections. Mack said the department acts as a collector for other agencies and can recommend debt cancellation to a client agency but lacks authority to cancel debts belonging to other agencies; she noted certain incomes (Social Security, some pension payments) and federal stimulus/ARPA payments are protected from garnishment under law. Mack also described that 2024 legislation (identified in testimony as 2024 Senate Bill 1595) increased minimum‑wage protections and expanded exemption amounts for garnishments, including protecting more home equity and the first $2,500 in a bank account.

No formal vote was taken at the hearing; the department concluded its presentation and offered to provide follow‑up materials and a link to the licensing‑compliance bill lawmakers requested.

Ending: The committee closed the hearing on the revenue appropriation bill and scheduled further proceedings the next day; members asked the department to provide the committee with written follow‑up on details and links to the bills discussed.","mediaType","Video","parentTitle","Joint Committee On Ways and Means Subcommittee On General Government 03/12/2025 8:00 AM","oneSentenceSummary","Oregon Department of Revenue collection officials on March 12 told the General Government Subcommittee they want more staff to work an expanding inventory of delinquent accounts and other agencies’ receivables, arguing that newer tools and analytics have improved recoveries.","taxTitle","General Government, Ways and Means, Joint, Committees, Legislative, Oregon","taxId",18636,"location","Oregon","headline","","shortSummary",{"_33":77,"_35":36,"_37":38,"_39":78,"_41":79,"_43":80,"_45":81,"_47":82,"_49":83,"_51":84,"_53":85,"_55":56,"_57":58,"_59":86,"_61":62,"_63":64,"_65":87,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6284935,"DOR administration reports process improvements, new internal controls and taxpayer advocate office; agency highlights audit progress",1729,3489000,5218000,"/Search/View?dp=1&key=2576421-20e6399eb622dfa698539ea9ecb45753&start=3489&end=5218","https://assets.pipeline.soar.com/2576421-20e6399eb622dfa698539ea9ecb45753/thumbnail_3489000.jpg","/articles/6284935/Oregon/DOR-administration-reports-process-improvements-new-internal-controls-and-taxpayer-advocate-office-agency-highlights-audit-progress","https://secure.pipeline.soar.com/6284935-bb43a3ea170c9b026c81667087099e4f/orig.mp4?Expires=1771086795&Signature=Xv7b6w0eJvzRINlYyaI2coj-yL4rSmcvDoMa5Tf6BxTdP0sh4vMZjLNom~tPtwWVCG3oYMOL29vgJtMo5apfxY14YScRdTM2MB5HicvZzdx4AwJKm6ANo4hpVc8Kn0ovCYZn3KA8lB37wmyyKjz0dlvwZaZcArfRp25O6mfzQjaOECeV2RsXJQxJdmQ9e~EHLMjBJ5g39tQwSRBdTGvqp6UxVKE-dHie91YyZxR90ynD785KwYC4rYCwkcZWKgdV4F8WVyzJ1tGKdp2oNcMdKJUUaaL8V6jrAAvWPDFMcSqQQB1txMDdPyqPMwGR52h7gBFAYfm6VqihtZMI1v1Jaw__&Key-Pair-Id=KUT5TJCACFTXG","Satish Upadhyay, deputy director of the Oregon Department of Revenue, told the General Government Subcommittee on March 12 that the administration division has focused on process improvement, updated cost allocation work and bolstering internal controls.

Upadhyay said the division has held 15 process‑improvement workshops and mapped 137 agency processes in the current biennium; one example reduced business registration processing from 34 days to 2–3 days. He told the committee that the finance team now tracks 63 revenue sources and that the department handles approximately $45,000,000,000 in receipts and distributions.

Upadhyay said the department had 23 outstanding audit findings in 2017 and has resolved 22 of them; the remaining finding relates to cost allocation and the department is engaging a vendor to complete that work. The department also reported receiving a Chief Finance Officer gold‑star award from the Department of Administrative Services for excellence in financial reporting.

Upadhyay described new and existing administrative functions: an internal controls office (launched September 2022) to manage risk, IT security coordination and business continuity; and the Taxpayer Advocate’s Office (launched January 1, 2022) that serves as an internal voice for taxpayers and community organizations.

Human resources metrics were presented: the department’s employee turnover fell from 17% (2021) to 7% (2024), time to fill positions averaged 42 days in 2024, and the agency reported 56 vacancies out of roughly 1,000 positions as of January 31; long‑term vacancies (12 months or more) numbered 17 at year end, of which most were being held for personnel actions and two audit‑flagged tax auditor positions were filled the prior week.

Ending: Upadhyay closed by presenting the administration division’s budget figures (about $56,000,000 and 87.76 FTE for administration) and the department signaled readiness to provide follow‑up documentation on cost allocation and vacancy savings balances.

","Deputy Director Satish Upadhyay told the subcommittee that administration functions have supported modernization, improved finance controls and expanded outreach; the department said it resolved 22 of 23 prior audit findings and launched an internal controls office and a taxpayer advocate office.",{"_33":89,"_35":36,"_37":38,"_39":90,"_41":91,"_43":92,"_45":93,"_47":94,"_49":95,"_51":96,"_53":97,"_55":56,"_57":58,"_59":98,"_61":62,"_63":64,"_65":99,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6284940,"DOR IT chief outlines Gentax modernization, ELVIS work and request for staffing to maintain systems",1696,1718000,3414000,"/Search/View?dp=1&key=2576421-20e6399eb622dfa698539ea9ecb45753&start=1718&end=3414","https://assets.pipeline.soar.com/2576421-20e6399eb622dfa698539ea9ecb45753/thumbnail_1718000.jpg","/articles/6284940/Oregon/DOR-IT-chief-outlines-Gentax-modernization-ELVIS-work-and-request-for-staffing-to-maintain-systems","https://secure.pipeline.soar.com/6284940-e326e37120c797adb5e55068cbcce539/orig.mp4?Expires=1771086795&Signature=DwbuEVTB41kbp2giIpd9tiJmmVJVx0nfvhbwtDCbz8QYwGw-1RoiqRyk25gCJj75dgUzvyvCo3AQGvhL45ZQBzJp3oxgFLnrRQFppEoGtE7Hka4gH7kA33Uf4KOEm1PlXvxb6u0ukpyL8kufGTyeHCFgPmk0rDHwLH5SMPMoJ~chkQ8WpeIaIODcDd5qGktl4~mXsORBIDdFLb914lCd5kxvk8lNxOImyOuwEFompVcvwzw98ey5Fi5UheQDyZavUzDK76DLXX1Uci3-0QG4QIQEizw3gsN6MG6lhfFQS1k3ezDsC7RCHaYldbhmvOwYvO-ZkFZX4dEEDJr0~khAVw__&Key-Pair-Id=KUT5TJCACFTXG","John Dolan, the new division administrator for the Information Technology Services Division (ITSD) at the Oregon Department of Revenue, told the General Government Subcommittee on March 12 that the agency has completed most of a long‑running IT modernization and is seeking staff and budget authority to maintain and finish remaining projects.

Dolan said ITSD supports more than 1,000 employees, “banks over $20,000,000,000 in tax payments annually,” processes roughly 390,000 paper tax returns a year and operates a processing center that handled more than 1,500,000 pieces of mail and more than 7,000,000 banking transactions in 2023.

ITSD described three large modernization waves beginning in 2013. The department has completed two of three major projects, modernized 21 smaller systems with three remaining, and reduced its application portfolio from 109 to 25 applications ahead of schedule. Dolan said the electronic valuation information system (ELVIS) work has two phases: phase 1 (central assessment) was implemented as a Gentax modification; phase 2 (industrial property) initially targeted a new platform but has reverted to a Gentax deployment under the department’s contingency plan.

Committee members questioned readiness for emerging risks. Dolan said the department follows National Institute of Standards and Technology (NIST) guidance and works with the state cyber center; he explained there are redundant data‑center backups and that future roadmap work envisions cloud hosting to improve availability. He described Gentax upgrades as coordinated with Fast Enterprises (the Gentax vendor) and a mix of in‑house and contracted work; Gentax is used by many other states and the department runs separate development and production environments to avoid service outages during upgrades.

The department requested POP 101 to maintain and complete property tax system work (ELVIS phases) and to add staffing: an increase of four positions (3.2 FTE) with roughly $1.4 million in additional funds in the governor’s recommended budget for ITSD if approved. Dolan said Gentax operations staff (about 30 FTE) will be focused on a major upgrade scheduled for 2026.

Ending: Dolan invited lawmakers to tour the processing center and offered follow‑up details on ELVIS phase 2 and project funding.

","Information Technology leaders told the committee that Oregon's tax systems are largely modernized but still require ongoing upgrades and staff; the department requested POP 101 to sustain work on property tax modernization and maintenance.","actionData","errors"]

Article not found

Oregon Department of Revenue asks for 11 positions, $1.9 million to expand collections after new tools boost recoveries

DOR administration reports process improvements, new internal controls and taxpayer advocate office; agency highlights audit progress

DOR IT chief outlines Gentax modernization, ELVIS work and request for staffing to maintain systems