Chick-fil-A plans community-focused franchise with local operator in new location

March 12, 2025 | Town of Danvers, Essex County, Massachusetts


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Chick-fil-A plans community-focused franchise with local operator in new location
The Planning Board meeting held on March 11, 2025, in Danvers, Massachusetts, focused primarily on the proposed Chick-fil-A franchise, highlighting its community involvement and operational structure.

Zach Middlebrooks, representing Chick-fil-A, emphasized the company's commitment to being an integral part of the local community. He noted that each franchise location is operated by a local individual who is actively engaged in community activities, such as schools and parks. This approach aims to foster a strong connection between the restaurant and the residents.

The discussion also clarified the operational model of the franchise. While Chick-fil-A Inc. will own the restaurant, the day-to-day operations will be managed by a selected local operator. This unique franchise model is designed to ensure that the operator is familiar with the community and its needs.

Another significant point of discussion was the design of the drive-through, particularly the inclusion of a third lane. Middlebrooks explained that this lane is not only intended for customer use but also serves a critical function for fire safety, allowing emergency vehicles to maneuver around the building effectively. This aspect has been a focal point of discussions with the town's fire department since November.

Overall, the meeting underscored Chick-fil-A's plans to integrate into the Danvers community while addressing safety and operational concerns. The next steps will likely involve further collaboration with town officials to finalize the project details.

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