In a recent meeting of the Richland County Joint Ambulance Committee (JAC), members expressed concerns about the current state of operations and communication within the ambulance service. The discussions highlighted a perceived decline in service quality and operational efficiency since the introduction of a new county administrator in May.

One committee member articulated a sentiment shared by others, stating, "If it ain't broke, don't fix it," emphasizing that the ambulance service was functioning well prior to recent changes. The member noted a significant drop in communication and collaboration with the county, which they believe has negatively impacted operations. This lack of communication has led to frustrations regarding hiring practices and financial management, with claims that funds have been misallocated since the new director took over.

Financial concerns were a major topic, with committee members discussing the challenges in revenue collection and the impact of transitioning to a new billing provider. They noted that while there had been improvements in collections since expressing dissatisfaction with the previous provider, the long-term sustainability of these gains remains uncertain. The committee is now tasked with ensuring that the new provider can maintain performance levels as they finalize their credentialing process.

Additionally, the committee discussed the need for a more structured approach to communication and decision-making. There was a consensus on the importance of establishing a subcommittee to address strategic planning and operational issues. This subcommittee would aim to enhance collaboration and ensure that all members are aligned on the committee's goals and responsibilities.

Looking ahead, the JAC plans to put these issues on the agenda for future meetings, with the hope of fostering a more proactive and cohesive approach to managing the ambulance service. The committee's ability to navigate these challenges will be crucial in maintaining the quality of emergency services in Richland County.