West Virginia's House Bill 2502 aims to protect consumers from unfair billing practices by Internet and telecommunications providers during extended service outages. Introduced on March 7, 2025, the bill mandates that providers automatically credit customers' accounts if service is interrupted for five or more consecutive days (120 hours), ensuring that consumers are not charged for services they did not receive.

The legislation addresses a significant issue in the relationship between service providers and their customers, where consumers often find themselves paying for periods of non-service due to outages beyond their control. By prohibiting billing during these outages, the bill seeks to level the playing field and provide a fairer framework for consumer-provider agreements, which are often seen as one-sided.

Key provisions of the bill include automatic credits for affected customers, enforcement by the West Virginia Attorney General, and civil penalties for providers that fail to comply. If a provider violates the bill, the Attorney General can pursue legal action, and affected subscribers can also seek damages, including attorney's fees. Additionally, providers will be required to report data on outages and credits issued, enhancing transparency in the industry.

The introduction of House Bill 2502 has sparked discussions among lawmakers and consumer advocacy groups. Supporters argue that it is a necessary step toward consumer protection, while some industry representatives express concerns about the potential financial impact on service providers, particularly smaller companies that may struggle to absorb the costs associated with mandatory credits.

As the bill progresses through the legislative process, its implications could reshape the landscape of consumer rights in West Virginia, potentially setting a precedent for similar legislation in other states. If passed, House Bill 2502 could lead to more accountable practices among Internet and telecommunications providers, ultimately benefiting consumers who rely on these essential services.