During the recent London City Council meeting, resident Britney Hall expressed her gratitude for the local Emergency Medical Services (EMS) after a recent 911 call for her young child. Hall praised the EMS team for their professionalism and support during a stressful situation, highlighting their ability to keep her family calm.

However, Hall raised a significant concern regarding the reliability of the 911 system, particularly in light of discussions about transferring London dispatch services to the county. She recounted her experience of having to hang up and redial 911 after her initial call did not go through, raising fears about the potential impact on emergency response times if dispatch services are centralized.

City officials acknowledged Hall's concerns and committed to investigating the issue further. They reassured her that, to their knowledge, most 911 calls are being successfully dispatched. The discussion underscored the importance of reliable emergency services for the community, especially as changes to dispatch protocols are considered.

The meeting highlighted the critical role of local EMS and the need for continued attention to the effectiveness of emergency response systems, ensuring that residents can rely on timely assistance in urgent situations. As the council moves forward with potential changes, the safety and well-being of the community remain a top priority.