Big Island officials discuss 911 system redundancy and stress testing

February 22, 2025 | Senate Committee on Government Operations, Senate, Legislative , Hawaii


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Big Island officials discuss 911 system redundancy and stress testing
The Senate Committee on Government Operations in Hawaii convened on February 22, 2025, to discuss critical issues surrounding the reliability and redundancy of the 911 emergency response system, particularly in light of recent failures during emergencies.

During the meeting, committee members emphasized the importance of ensuring that the 911 system remains operational during crises. Concerns were raised about the system's performance, especially following the catastrophic events in Lahaina, where the emergency response system failed entirely. One member questioned whether the board regularly conducts stress tests on the system to identify potential weaknesses during overload situations.

In response, officials acknowledged the need for such evaluations and indicated that they are currently undergoing significant upgrades to the system. They expressed a commitment to exploring methods for stress testing without disrupting live emergency calls. The last major stress test, they noted, occurred during a false missile alert, which provided valuable insights into the system's resilience.

The discussion highlighted the ongoing efforts to enhance the 911 system's reliability and the necessity of collaboration among Public Safety Answering Points (PSAPs) to effectively implement these stress tests. The committee members agreed that regular assessments are crucial for improving the system's response capabilities in future emergencies.

As the meeting concluded, the focus remained on developing tools and strategies to ensure that Hawaii's emergency response infrastructure can withstand potential crises, reinforcing the commitment to public safety in the state.

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