The Senate Committee on Government Operations in Hawaii convened on February 22, 2025, to discuss significant advancements in the state's 911 emergency response system, including the nomination of Reed Mahuna to the 911 board. The meeting highlighted the implementation of a new online software program designed to enhance tracking capabilities for emergency calls, allowing responders to locate callers more accurately, similar to ride-sharing services like Uber.

During the meeting, officials confirmed that all current officers are being trained on this new system, with ongoing training for new recruits as they join the force. The initiative aims to standardize training across Public Safety Answering Points (PSAPs) in Hawaii, aligning with national standards for next-generation 911 services. This includes features such as text messaging to 911, which officials are actively promoting to raise public awareness.

Reed Mahuna, a veteran of the Hawaii Police Department with extensive experience in emergency response, expressed his commitment to improving communication between the community and first responders. He emphasized the importance of next-generation 911 services in enhancing public safety and noted the upcoming opening of a state-of-the-art joint call center on the Big Island, funded by the 911 board.

Committee members raised concerns about potential challenges in deploying next-generation services in rural areas, particularly regarding radio communication systems. Mahuna reassured them that redundancy measures are in place to ensure that 911 services remain operational even if new technologies fail.

The meeting concluded without public testimony, and Mahuna's nomination is set for further consideration. The discussions underscored the ongoing efforts to modernize Hawaii's emergency response infrastructure, ensuring that residents can communicate effectively with first responders during crises.