Residents of La Habra Heights expressed significant frustration over ongoing issues with the city's trash collection service during the City Council meeting on October 14, 2024. The meeting highlighted concerns about missed pickups, inadequate communication, and the impact of large trucks on fragile private roads.

One resident, Claudia Shacklin, voiced her dissatisfaction after experiencing three weeks without trash pickup. She described the situation as a "complete disaster," noting that the new system has increased the number of required yard waste cans from four to eight, which is unmanageable for many residents with larger properties. Shacklin emphasized the lack of technology access among seniors, making it difficult for them to navigate the new service requirements.

The council addressed these concerns, acknowledging that the transition to a new waste management system has not gone smoothly. A representative confirmed that the delivery of new trash carts was still in progress and that the full transition would not be completed until the following weeks. The council assured residents that they are working to resolve the issues, including the confusion surrounding the types of carts and the frequency of pickups.

Additionally, residents raised concerns about the damage caused by large trash trucks on narrow, private roads, which were not designed to accommodate such vehicles. Shacklin expressed her worry about the potential destruction of these roads due to increased traffic from waste collection.

The council encouraged ongoing communication between residents and waste management representatives to address these issues effectively. As the city moves forward with the transition, residents hope for improved service and clearer communication to prevent further frustrations.