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Waste Management addresses customer billing issues during transition to new service laws

October 14, 2024 | La Habra Heights , Los Angeles County, California


This article was created by AI summarizing key points discussed. AI makes mistakes, so for full details and context, please refer to the video of the full meeting. Please report any errors so we can fix them. Report an error »

Waste Management addresses customer billing issues during transition to new service laws
The La Habra Heights City Council meeting on October 14, 2024, focused on addressing ongoing issues related to waste management services in the city. The discussion primarily revolved around the transition to new waste disposal laws and the adjustments being made to customer billing.

The meeting began with a representative from the waste management company outlining their commitment to resolving billing discrepancies for residents. They acknowledged that many customers had not been charged for services they were receiving and emphasized their intention to correct invoices to ensure residents only pay for the services they need. The representative clarified that the previous high bills were due to the inclusion of commercial rates, which would now be adjusted back to residential pricing.

Council members expressed concerns about the current waste disposal practices, particularly regarding the mixing of waste in a single container during the transition period. The representative confirmed that this was a temporary measure and that the city was working towards compliance with California state law, which requires the segregation of waste. They assured the council that separate trucks would eventually be used for different types of waste, aligning with the new regulations.

The meeting concluded with a consensus that the transition period would require ongoing communication and adjustments to ensure all residents receive the appropriate services. The council expressed appreciation for the efforts being made to address these issues and emphasized the importance of keeping residents informed throughout the process.

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