During the La Habra Heights City Council meeting on October 14, 2024, residents raised significant concerns regarding the local waste management services, particularly focusing on billing issues and the adequacy of trash collection options.

One resident expressed frustration over the challenges of managing trash collection on narrow roads, noting that the current trash truck service is inadequate for their needs. They highlighted the confusion surrounding the billing structure, especially regarding the senior citizen discount and additional fees for extra trash carts. The resident's bill had escalated dramatically, raising questions about the transparency and fairness of the pricing system.

Another resident, Sabrina Valentine, sought clarification on the "Scout Service," which is designed for smaller vehicles to access properties that larger trucks cannot reach. She questioned whether she would incur additional charges for this service, given that her husband brings the trash cans to the street. The council confirmed that if residents can easily access the street, they should not need to pay for the Scout Service.

City officials acknowledged the ongoing transition from the previous waste management contractor, which has led to discrepancies in service and billing. They assured residents that they are working to identify and resolve these issues, including exploring options for shared cart locations to streamline service for those on private roads or shared driveways.

The council emphasized their commitment to addressing residents' concerns and finding solutions over the next several weeks. They encouraged community members to remain engaged as they work through these challenges, aiming to improve waste management services and ensure fair billing practices for all residents.