to-day operations. The Waves Program aims to enhance the overall performance of the University of the District of Columbia's Salesforce Education Cloud implementation by focusing on key performance objectives that align with the institution's strategic goals.
The project will encompass several critical areas, including:
1. **Design and Development**: The Service Provider will work closely with the Client to design and develop tailored Salesforce applications that meet the specific needs of Enrollment and Student Success. This includes ensuring that the applications are user-friendly and secure, providing a seamless experience for students and staff alike.
2. **Business Analysis and Documentation**: The Service Provider will provide expertise in business analysis to identify areas for improvement and document processes. This will help in aligning the technology solutions with the Client's operational needs and strategic objectives.
3. **Agile Methodology**: The project will adopt an agile approach, allowing for flexibility in responding to changing requirements. The Client's Executive Sponsor will have the authority to adjust priorities, ensuring that the project remains aligned with the institution's evolving needs.
4. **Performance Objectives**: The Waves Program will focus on achieving specific performance objectives that enhance the effectiveness of the Salesforce platform. This includes improving data security, optimizing user experience, and providing a comprehensive view of the student journey.
5. **Collaboration and Communication**: Regular collaboration between the Client and Service Provider teams will be essential. This will involve ongoing communication to ensure that all stakeholders are informed and engaged throughout the project lifecycle.
The agreement is set for a twelve-month period, with a clear understanding that the scope may evolve based on mutual agreement between the Client and Service Provider. The project is expected to deliver significant improvements in the Client's enrollment processes and overall student success metrics.
In conclusion, the Salesforce Education Cloud Phase II: Waves Program represents a strategic initiative for the University of the District of Columbia, aimed at leveraging technology to enhance student engagement and operational efficiency. The collaboration with CDW Government LLC and Coastal Cloud LLC is positioned to provide the necessary expertise and support to achieve these goals effectively.