Lynn Public Schools transportation team expands vendor options to improve student punctuality

March 02, 2025 | Lynn Public Schools, School Boards, Massachusetts


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Lynn Public Schools transportation team expands vendor options to improve student punctuality
The Lynn Public Schools transportation department is taking significant steps to improve student transportation services, as highlighted in a recent school committee meeting. Transportation Manager Joanne Castillo presented a comprehensive overview of the department's efforts to ensure timely arrivals for students, addressing ongoing challenges with their primary vendor, North Riding Transportation (NRT).

Castillo detailed the department's responsibilities, which include transporting special education students, homeless students, and those in after-school programs. She emphasized the importance of a new live tracking system implemented in September, allowing principals to monitor bus arrivals and departures. This data is shared with NRT to identify areas needing improvement.

In response to persistent issues, Castillo announced plans to expand the transportation vendor pool. The goal is to reduce reliance on NRT by engaging smaller companies to handle specific routes, particularly for schools frequently experiencing delays. This strategy aims to enhance efficiency and ensure that all students arrive on time.

The committee members expressed their support for these initiatives, acknowledging the complexities of transportation logistics and the need for accountability from NRT. They praised Castillo's proactive approach and the department's commitment to improving communication with parents regarding transportation issues.

As the school year progresses, the transportation department is focused on refining its operations and ensuring that all students receive the reliable service they deserve. The anticipated changes in vendor partnerships are expected to alleviate current challenges and foster a more responsive transportation system for Lynn Public Schools.

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