In a recent meeting held on February 20, 2025, the Santa Fe County RECC Board gathered to discuss critical updates and future plans for the county's emergency dispatch services. The atmosphere was charged with anticipation as board members reviewed staffing needs, certification requirements, and technological upgrades essential for enhancing public safety.

One of the primary topics of discussion was the staffing capacity for the dispatch center. Currently, the board estimates that around 40 to 42 full-time employees are necessary to implement an efficient eight-hour shift system. However, they acknowledged that the center is not at full capacity, which raises concerns about response times and service quality. The need for additional personnel is pressing, especially as the board considers mandatory certifications for emergency medical dispatchers and other call-takers, ensuring that all staff are adequately trained to handle various emergency situations.

Financial considerations also took center stage, with a high-level analysis revealing that 65 percent of the budget is currently allocated to staffing. The board explored potential funding sources, including federal and state grants, to support these staffing needs. The discussion highlighted the importance of having a dedicated position to pursue these grants, which could alleviate some financial pressures.

Technological advancements were another focal point of the meeting. The board discussed the ongoing migration to a next-generation dispatch system, emphasizing the complexities involved in upgrading the existing Vesta software. This transition is crucial for improving the efficiency of call handling and data management. The current Central Square CAD system is nearing its limits, prompting discussions about the need for a more robust solution to accommodate the growing demands of the dispatch center.

Moreover, the board addressed the importance of standardizing data entry and incident coding within the CAD system. Regular meetings with response agencies are already underway to streamline these processes, which will ultimately enhance communication and operational efficiency.

As the meeting drew to a close, the board expressed optimism about the future of Santa Fe County's emergency dispatch services. With plans for staffing improvements, certification protocols, and technological upgrades in motion, the board is committed to ensuring that the community receives the highest level of emergency response. The anticipated switch to the EsiNet system later this year promises to further modernize operations, aligning Santa Fe County with nationwide standards in emergency services.