Citizens Energy Group is making significant strides in its infrastructure and community engagement efforts, as highlighted during the recent board meeting on February 21, 2025. A key focus of the meeting was the ambitious Citizens to Lebanon Water Supply Project, which aims to transport 25 million gallons of water per day to Lebanon. This $700 million initiative is designed to ensure that Citizens Water customers will not face any negative impacts on their rates or revenues. The project is currently on track, with consultants and contractors being hired to facilitate its progress.

In addition to the water supply project, the board discussed ongoing efforts to replace lead service lines, with over 2,600 lines already replaced and plans to replace another 2,000 in 2025. This initiative is crucial for enhancing public health and safety in the community. The board emphasized the importance of community engagement, noting regular meetings with various groups to address topics such as financial assistance and regulatory compliance.

Citizens Energy Group also celebrated its commitment to community service, contributing over $400,000 to the United Way campaign this year. The organization continues to honor its employees, particularly veterans, and has received positive feedback for its innovative outreach efforts, including a scratch-and-sniff card to educate the public about natural gas safety.

Looking ahead, the board presented a comprehensive 2025 communications plan aimed at enhancing customer awareness and engagement. This plan includes targeted messaging for at-risk customers and a focus on safety and assistance programs. The organization is also excited about the launch of its new product, Indie H2O, which will support local initiatives and contribute to community welfare.

Overall, the meeting underscored Citizens Energy Group's commitment to infrastructure improvement, community engagement, and proactive communication, setting a positive trajectory for the organization and the communities it serves.