[{"_1":2,"_88":-5,"_89":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,76],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},"mediaId",6326734,"mediaKeyId","2323744-afd458f69fd4f439a2f679e45ebef73c","parentId",2323744,"title","Springfield mother says insurer denials, exorbitant billing forced out-of-state residential care and $220,000 in out‑of‑pocket costs","audioSeconds",1191,"startMs",4048000,"endMs",5239000,"viewUrl","/Search/View?dp=1&key=2323744-afd458f69fd4f439a2f679e45ebef73c&start=4048&end=5239","thumbnailUrl","https://assets.pipeline.soar.com/2323744-afd458f69fd4f439a2f679e45ebef73c/thumbnail_4048000.jpg","articleUrl","/articles/6326734/Missouri/Springfield-mother-says-insurer-denials-exorbitant-billing-forced-out-of-state-residential-care-and-220000-in-outofpocket-costs","mediaUrl","https://secure.pipeline.soar.com/6326734-e99a7ffa396b6a5e21339e63d4fe7750/orig.mp4?Expires=1771094811&Signature=AUDmKXonAK8ALi497OEJPBuSodOLzDDnz8xqle4ETLveqD2vV65Ug3b8~kJhACaQFQZPvOxdcJvUKHvZELlkcq05F1wYFzdaE5hHaSoHfvJHsigVbN04pmQO6yeDP2hd-DygccC6HEKr19-7wV1mNBVY03kVy0cWWwi0UpLWwenqLa0QnVdVCc7uh5Wq3GJeqsbVT1Ay6SCMEMbx2gl7mGunrME1zSQJvlLpHArz9djhpID3HX-3ILZjc8vUP-UTRLgNGSHI7k-9QBW6vbMRtYQI7fstZEQFXOgtZ1zMzNjpw2qM-ubYZTLAZ8ET36~LG06RIklSsKTNVHTcfiX7AQ__&Key-Pair-Id=KUT5TJCACFTXG","author","Missouri State Legislature","date","2025-02-17T00:00:00Z","article","Emily Emery of Ozark told the Missouri House Committee on Health and Mental Health that she and her husband were forced to place their daughter in an out-of-state residential therapeutic program after local options and insurer support proved unavailable.

\"We dropped her off on May 18, 2023,\" Emery said. \"From May of 2023 to January of 2024, Anthem denied every single claim, leaving us to pay $100,000 out of pocket.\" She later testified that the family has spent about $220,000 altogether in the past 18 months.

Emery said her daughter, initially diagnosed with reactive attachment disorder and later with autism, attempted suicide on March 28, 2023, and that the family's efforts to find consistent, specialized therapy in the Springfield area failed because in-network clinicians were booked months out and out-of-network care was costly. Faced with an urgent safety crisis, the family chose residential treatment; Emery said some Missouri facilities required large private-pay deposits and that a program's stated private-pay tuition could be considerably higher once other billed services and outside providers were added.

Malia Shrimpton, an insurance administrator who described herself as an agent and not the carrier, presented claim figures and explained how balance billing and noncontracting facilities can expose families to large unpaid bills. \"You'll notice $2,700,000 was billed to CoxHealth Plans,\" Shrimpton said, referencing a claim summary submitted to the committee. \"On the far right side, $359,000 is what CoxHealth Plans did pay. The potential exposure otherwise would be about $2,400,000.\" Shrimpton said some facilities do not contract with insurers and can therefore seek the difference between what an insurer pays and what the facility bills.

Emery said she sought help from the Missouri Department of Mental Health and from Governor Mike Parson's office but that officials had no immediate solution; she read an admissions-policy excerpt from a specialized provider, Calo, that said the program is private-pay and that \"there is absolutely no guarantee they will fund any of your child's stay\" through insurance. She told the committee she and her husband were advised by some professionals to consider divorce, bankruptcy or giving custody to the state as ways to qualify for publicly funded care'advice she rejected.

The family described the emotional strain of the billing dispute and of seeking a timely level of care. Shrimpton told the committee that families often must place substantial deposits to secure a bed quickly and then pursue appeals and negotiations with carriers afterward.

Committee members asked whether particular billing items represented consults or separate services billed the same day; Representative Dolan said many line-item charges are consults among multiple clinicians and that rapid, overlapping billing is common in complex residential care settings. Representatives asked about balance-billing law; witnesses said balance billing applies to out-of-network providers in Missouri and can leave families liable for amounts in excess of plan out-of-pocket maximums.

Emery urged the committee to consider three policy areas: transparency in facility billing, regulation of facility charges, and extending Medicaid access to step-parent adoptions where treatment needs mirror those of foster-adopted children. She said she believed a typical private-pay tuition figure for some programs was about $16,000 per month and that the family had paid multiple large down payments of roughly $40,000 to reserve placements.

The committee did not vote on any measures during the hearing. Lawmakers thanked the witnesses and indicated the panel would continue the conversation and consider follow-up questions and materials.

","mediaType","Video","parentTitle","Health and Mental Health (HR1) February 17, 2025","oneSentenceSummary","A Springfield mother told the House Health and Mental Health Committee that lack of in‑state treatment options and insurer denials forced her to place her daughter out of state and spend roughly $220,000; an insurance agent presented a claim summary showing millions in billed charges and large potential balance-billing exposure.","taxTitle","2025 Legislature MO, Missouri","taxId",77693,"location","Missouri","headline","","shortSummary",{"_33":77,"_35":36,"_37":38,"_39":78,"_41":79,"_43":80,"_45":81,"_47":82,"_49":83,"_51":84,"_53":85,"_55":56,"_57":58,"_59":86,"_61":62,"_63":64,"_65":87,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6326739,"Public defenders tell committee more than 400 Missourians wait months for competency restoration; advocates push community treatment",447,328000,775000,"/Search/View?dp=1&key=2323744-afd458f69fd4f439a2f679e45ebef73c&start=328&end=775","https://assets.pipeline.soar.com/2323744-afd458f69fd4f439a2f679e45ebef73c/thumbnail_328000.jpg","/articles/6326739/Missouri/Public-defenders-tell-committee-more-than-400-Missourians-wait-months-for-competency-restoration-advocates-push-community-treatment","https://secure.pipeline.soar.com/6326739-eb39c41ab55123640d30e725ff23326d/orig.mp4?Expires=1771094811&Signature=CUuG-hBnE-swBz3Nqc477Eb42GPmkjUI2Gjx~zzw9ZznofGo49YBhf17Pi1PC6RALB2mXWLLlWp63O-DLhoAKB9i026XTKmT7~PVlY7QiJJVwOSkHxa-r6~Prfz0WL90DqkTpE9ZpEzL2tMya1FblHljnTk~uDNaX3stzBS2vKOTxTWEkyGkBJ7fg~A6v6SdpnMYoybE2q5W3wxKuYwvOuHJOmNu6SXuoqFelHkGxkg-nL5gNeTOZVhPirpBbNlc9AxRYVtdbKkNpdUqiQiV74XZX~p3p1XLYen7fbLHBCWrzgfjiAyZEaZyZuTetdu-C0ortGqRb5AcksV9ynR1bw__&Key-Pair-Id=KUT5TJCACFTXG","Mary Fox, director of the Missouri State Public Defender, and Annie Legomsky, the public defender office's holistic defense services leader, told the Missouri House Committee on Health and Mental Health that people found incompetent to stand trial are waiting far longer than statute anticipates and that those delays are filling county jails and harming vulnerable defendants.

\"On average, individuals who've been found incompetent to proceed are waiting 14 months before they're brought to the Department of Mental Health for their treatment,\" Legomsky told the committee. She said Department of Mental Health reports show about 420 people on the wait list as of last month and that the number has been growing since the COVID period.

The competence restoration process in Missouri begins when a judge orders a psychiatric evaluation after a party or the court identifies concerns about a defendant's ability to understand proceedings and assist in a defense. Fox told the committee that the relevant statutory procedures are set out in the courts' rules and in \"section 5 5 2.02,\" and that a judge signs the order for the evaluation. The statute requires evaluations to be completed within 60 days, but committee testimony said there is no firm statutory deadline for how quickly the Department of Mental Health must bring a person into custody for restoration once a court finds them incompetent.

Why it matters: defendants who cannot participate in their defense cannot proceed to trial, and prolonged waits for restoration mean many people remain detained, often in county jails, while treatment and evaluation are postponed. \"The vast majority of these individuals are in the jails,\" Legomsky said. Committee members and witnesses repeatedly described cases of older adults and people with dementia, as well as many misdemeanor and low-level felony defendants, who have spent months or longer awaiting restoration services.

Legomsky and Fox outlined several drivers and possible fixes. They said increased awareness of mental health among court actors and a general rise in mental health symptoms after the COVID era have contributed to more competency evaluations. They also pointed to capacity limits within the Department of Mental Health's forensic facilities and to the lack of widespread community-based restoration programs.

Committee members were given a breakdown of bed counts at Department of Mental Health facilities and related units: CBM was reported as having 65 beds (8 offline for repairs at one point); Farmington Treatment North 75 beds; Fulton State Hospital (FSH) about 292 of 300 beds in use; FTCS 174 of 180; NMPRC 108 of 108; and SMMHC 170 of 170. Witnesses told the committee that on a recent Thursday DMH reported 439 judicial orders for competency restoration pending statewide.

Other states' experience was cited as evidence that statutory timelines and community programs can reduce waits. Legomsky told the committee that Washington state set a model requiring rapid placement and substantial investment after litigation, reporting billions of dollars in total costs to come into compliance, including contempt fines that were directed toward programs. She said Colorado recently made outpatient community-based restoration the default in new law and that it has shortened placement timelines; she also said Washington and Colorado use much shorter placement timelines than Missouri's current practice (noting a 14-day evaluation target and seven-day placement metric used in those states).

Witnesses urged a mix of immediate and longer-term reforms: clearer statutory timelines for courts and the Department of Mental Health, presumptions in favor of community-based restoration for low-level nonviolent charges, funding for certified community behavioral health organizations (CCBHO) and forensic navigator positions to arrange housing and services, and increased case review so people are not forgotten on dockets. Fox also proposed procedural changes such as allowing certain case management tasks (discovery sharing, bond motions) to proceed while a defendant's criminal case is suspended for competency reasons.

Committee members noted pilot programs for jail-based restoration had begun in a few counties and that DMH had targeted several jails for pilot pods staffed by community providers. Witnesses described jail-based restoration as \"hit and miss,\" emphasizing that medication management, a therapeutic environment and wraparound services are essential for successful restoration and long-term stability.

Representative Dolan, who described monitoring practices in his jurisdiction, told the committee that courts commonly docket restoration cases for review periodically but that the Department of Mental Health frequently requests extensions beyond the 60-day evaluation period. \"When we send those orders, we docket the same case back on the docket for 60 days to see if anything has been done,\" Dolan said, adding that delays often persist and that Zoom evaluations have sped some parts of the process but not solved the placement shortage.

The public defenders and committee members emphasized that most people on the wait list are charged with low-level felonies or misdemeanors. Legomsky said, \"I would estimate around 80 to 90 percent of the folks on the list are low level felonies or misdemeanors.\" They argued that community-based restoration and diversion for low-level offenses could reduce the number of people languishing in jail and the costs borne by counties and the state.

The committee did not take formal action during the hearing. Members asked witnesses for materials and lists of other states' reforms; Fox and Legomsky said they would provide statutory language and examples of statutory fixes that have been implemented elsewhere.

Committee leaders indicated they would follow up with witnesses and that the issue would likely continue to be examined in subsequent work sessions.

","Missouri State Public Defender officials told the House Committee on Health and Mental Health that people found incompetent to proceed face an average 14-month wait for placement with the Department of Mental Health and urged statutory and funding changes to expand community-based restoration and shorten timelines.","actionData","errors"]

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Springfield mother says insurer denials, exorbitant billing forced out-of-state residential care and $220,000 in out‑of‑pocket costs

Public defenders tell committee more than 400 Missourians wait months for competency restoration; advocates push community treatment