Water conservation and customer support took center stage at the Scappoose City Council work session on January 6, 2025, as council members discussed potential changes to the city’s water billing policies. The conversation highlighted the need for a more flexible approach to assist residents facing high water bills due to leaks or other issues.

Council members expressed concerns about the financial impact of water leaks on residents, noting that even minor issues, like a dripping faucet, can accumulate significant costs over time. One member pointed out that Portland's policies indicate that small leaks typically do not lead to substantial increases in water bills, suggesting that Scappoose could adopt similar guidelines.

A key proposal discussed was the idea of extending the application period for residents to claim assistance for high water bills from the current 90 days to six months. This change would allow residents more time to report issues and seek help, especially if the funding for assistance runs out early in the year. The council also considered implementing a cap on the financial liability for the city, ensuring that assistance programs remain sustainable.

Additionally, the council discussed the importance of using new water meter technology, which will eventually allow residents to monitor their water usage through an app. This feature aims to empower residents to identify and address leaks more proactively, fostering a sense of responsibility for their water consumption.

The meeting concluded with a call for further exploration of these proposals, emphasizing the council's commitment to balancing customer service with fiscal responsibility. As Scappoose moves forward, these discussions could lead to significant changes in how the city supports its residents in managing water costs.