Berrien County 911 Director encourages job applications for dispatch team

The Berrien County 911 Dispatch Center held a recruitment tour on February 10, 2025, aimed at attracting new dispatchers and call takers to join their team. Caitlin Samsel, the 911 director, led the tour, showcasing the center's operations and the vital role dispatchers play in emergency response.

During the tour, Samsel highlighted that the center employs 34 telecommunicators who manage calls and dispatch services for approximately 50 agencies, including police, fire, and emergency medical services throughout Berrien County. The facility is equipped with advanced technology, including adjustable desks, radio consoles, and multiple computer-aided dispatch screens, which facilitate efficient handling of 911 calls and coordination with field responders.

The recruitment effort emphasizes the need for individuals who are at least 18 years old and possess a high school diploma or GED. Key skills sought include multitasking, customer service, and quick problem-solving abilities. The center operates on a 12-hour shift schedule, with both day and night shifts available, and offers comprehensive training for new hires.

Samsel also discussed the benefits of working at the dispatch center, including a pension plan, medical benefits, and opportunities for career advancement. She shared her personal journey from a call taker to the director, underscoring the supportive environment and growth potential within the organization.

The recruitment tour concluded with a call to action for potential applicants to consider joining the team, emphasizing the rewarding nature of the work and the impact dispatchers have on the community. The center remains committed to filling these crucial roles to ensure continued effective emergency response services in Berrien County.