The Hawaii Senate has introduced a significant legislative bill, SB215, aimed at reforming towing practices across the state. Introduced on February 11, 2025, the bill seeks to address issues related to vehicle towing, storage, and the rights of vehicle owners, particularly in counties with populations exceeding 500,000.

One of the key provisions of SB215 mandates that towing companies must accept payments via cash, credit, and debit cards, explicitly prohibiting them from directing customers to use on-site ATMs instead. This change aims to enhance consumer convenience and ensure fair payment practices in the towing industry.

Additionally, the bill outlines procedures for handling abandoned vehicles. If a vehicle is not recovered within 30 days of a notice being mailed, it will be deemed abandoned. Towing companies can then sell or dispose of the vehicle after a public advertisement. The bill stipulates that proceeds from the sale will first cover towing and storage costs, with any remaining funds directed to the last registered owner, or deposited with the state’s unclaimed property program if the owner cannot be located.

Another notable aspect of SB215 is its requirement for towing companies in larger counties to provide 24/7 towing services. This provision aims to ensure that vehicle owners have access to towing services at all times, including the release of vehicles to insurers or designated representatives.

The bill also includes penalties for violations, categorizing them as unfair or deceptive practices, and emphasizes that towing companies cannot immobilize vehicles with devices. However, it allows counties with existing towing regulations to maintain their ordinances, indicating a degree of flexibility in local governance.

The introduction of SB215 has sparked discussions among stakeholders, including towing companies, consumer advocacy groups, and lawmakers. Supporters argue that the bill will protect consumers from unfair practices and improve transparency in the towing industry. Critics, however, express concerns about the potential burden on towing companies, particularly regarding the requirement for 24/7 service.

As SB215 moves through the legislative process, its implications could reshape the towing landscape in Hawaii, balancing the interests of consumers and service providers. The bill's progress will be closely monitored as it addresses longstanding issues in vehicle towing and storage practices.