Cindy Homan criticizes billing service during board meeting following daughter's death

During the recent Fire Territory Executive Board meeting in Brownsburg, significant concerns were raised regarding the performance of the current ambulance billing service. Resident Cindy Homan shared a personal account highlighting delays in billing that have caused distress following the loss of her daughter. Homan criticized the billing company for not filing insurance claims in a timely manner, leading to repeated requests for payment from her family. She urged the board to reconsider their billing service, emphasizing that the ongoing issues are not acceptable, especially given the time that has passed since the onset of the COVID-19 pandemic.

In response, Chief Bowers confirmed that the board had already begun evaluating alternative billing companies prior to the meeting. This review process aims to address the inefficiencies and ensure that the Fire Territory is receiving the funds it deserves for services rendered.

The meeting concluded with the scheduling of the next gathering, set for February 18, 2025, at 5:30 PM. This ongoing dialogue reflects the board's commitment to improving service delivery and responsiveness to community concerns.